Volkswagen of Downtown Chicago - Service Center

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location Always courteous, helpful. Miss Michael wish he was back at this location More

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. Very helpful and good communication. Fixed the problems my car was having. More

Went in for an oil change, stayed 5 hours and left with missing tire valve missing tire valve More

My agent was great! One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was a sticker from some other dealership. Seemed like an unnecessarily condescending comment. This happened right when I drove in, so it kind of put a bad taste in my mouth. However, the service agent Grant turned it around! Pleasant experience. More

From start to finish, the service was very quick, easy, and efficient. I highly recommend this place and will be returning! and efficient. I highly recommend this place and will be returning! More

Dishonest, doesn't stand by their product. Doesn't solve problems. Buying next car somewhere else Doesn't solve problems. Buying next car somewhere else More

Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best salespeople I have ever dealt with! Thank you 🙏🏽 both so very much and I’m very happy to have met you two! When I trade up you guys will be the first dealership I come back to! More

Every time I've taken my car there I've been asked to get services I've already done by the dealership. services I've already done by the dealership. More

Was there for a battery swap. Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for Upon arriving at 12:30pm I was met with a wonderful Service person. Upon getting me checked in for my scheduled service, a personal issue arose for her. She asked the room full of other service advisors for help and she was ignored repeatedly. It wasn’t until they heard the ask for the third / fourth time and the plead in her voice another service advisor finished my intake. Saying this non of them had clients in front of them. While waiting she approached me and said she had to leave due to the personal issue in her family. She said the service manager was aware and would be coming to speak to me on my battery swap. At this time my quoted time for waiting was reached. I was kept waiting and waiting. It wasn’t until I walked over to the service advisor area and saw the manager on his phone showing co workers things on his phone. I was late for an event and asked another server advisor for help who was amazing. Shout out to him. I wasn’t contacted by the Manager until around 345 and I was already Home. He did asked for a five star review though. Overall I feel the service has declined with the new group I’m not expecting a call nor do I want one. I’ll just take my business elsewhere More

Fred is a horrible leader , he takes no accountability, and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls fo and is rude ! I had to come back twice due to his negligence! Selling me the wrong tire ! Then denying he had ever spoke to me after pulling calls for another incompetent employee! About denying interaction this last experience was more than enough and it was horrible ! Resulting in me being a hour and half late for work after Mike assured me 30min tops . Volkswagen has went down customer service wise . More