Volkswagen of Downtown Chicago - Service Center

I had a great experience at the parts department of Volkswagen of Downtown Chicago! The staff was super friendly and really knew their stuff. They quickly helped me find the parts I needed, and the pri Volkswagen of Downtown Chicago! The staff was super friendly and really knew their stuff. They quickly helped me find the parts I needed, and the prices were fair. I didn’t have to wait long at all, which was a huge plus. Overall, if you're looking for quality auto parts and a hassle-free experience, I definitely recommend checking them out! More

Car engine wasn't running as smoothly as I expected after pickup. There was no oil change sticker in place of the old one which made me think even more that the oil change wasn't done. pickup. There was no oil change sticker in place of the old one which made me think even more that the oil change wasn't done. More

Keion is always very helpful when I come in to get my car serviced.He always goes above and beyond for his customers. serviced.He always goes above and beyond for his customers. More

I was helped by Keion Carter he helped me find the best brakes for my vehicle and was quick, definitely taking my business back there. brakes for my vehicle and was quick, definitely taking my business back there. More

This dealership and service techs are really helpful and explain issues which made it easier to understand. I appreciated the extra effort. explain issues which made it easier to understand. I appreciated the extra effort. More

Was very informative and helpful. He appraised my vehicle and and overall positive experience with angel. He appraised my vehicle and and overall positive experience with angel. More

Excellent staff explain everything pretty well complete the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner More

Alonso was great but communication in general when you first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told us to wait outside with the car and another came out and told us we should go into the office. But Alonso redeemed the situation well More

Excellent customer service, very informative, congenial personality, responsible approach to my request. Enjoyed the experience very much. personality, responsible approach to my request. Enjoyed the experience very much. More

I just want to thank you Keion Carter for helping me with my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purch my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purchasing more services at Volkswagen, thanks for your service. More