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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,721 Reviews
Call Service Center (312) 614-0196

1,721 Reviews of Volkswagen of Downtown Chicago - Service Center

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July 24, 2025

Thank you so much you guys great we definitely coming back when we gonna get next service thank you so much for your help More

by CHICI203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 24, 2025

It took a while for the parts to come in and the service to be completed, but Kelia was very friendly, helpful, and communicative the whole time. More

by clareh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kelia met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 24, 2025

Horrible not much else to say. Bad dealership. Bad service. And bad car brand now More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Zafiriou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jaber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 24, 2025

The dealership is very friendly and easy to access. It is better to have an appointment. More

by Demitriak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

July 22, 2025

Alonzo was great! Great Service and very professional. I also appreciated the follow-up calls. More

by SMITHSHEMEL98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 22, 2025

Luis provided detailed, transparent and communicative customer support. Luis even responded to my after-working-hours questions. More

by dougdew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 22, 2025

I have been generally please with service bit am mot happy about telling me I need certain services that I just had done recently or when the former service manager had his asst "test drive" my car by d More

by SUSANNE703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback, Susanne. Please don't hesitate to reach out if you would like to discuss these issues in more detail, we would appreciate the opportunity to address your concerns! We sincerely value your business and look forward to your next visit.

July 21, 2025

Luis was a great help and answered any question I had. Highly recommend him for your service needs. More

by anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 19, 2025

Excellent customer service and professional staff. Thank you for a great car service experience. I would recommend this location to my friends. More

by corecommunications7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 18, 2025

Luis was fantastic while my vehicle was being serviced. He is always very kind and helpful while explaining to me the diagnosis of my vehicle. More

by Brittiny Giraldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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