Volkswagen of Duluth

Volkswagen of Duluth responded

We're thrilled to hear that your new Atlas is the perfect match for your family's needs! It's always our goal to help our customers find the ideal vehicle that fits their lifestyle, and we're delighted that we could do just that for your wife and you. Thank you for acknowledging the great service you received at VW of Duluth. We strive to provide an enjoyable and seamless experience from start to finish, and it's rewarding to know that we've succeeded. Enjoy the many adventures ahead in your Atlas, and please know that we are here whenever you need any further assistance. Warm wishes, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

We're thrilled to hear that you enjoyed doing business with us and that our team made a great impression! Thank you for complimenting our coffee – we love pampering our customers with a good brew. Your feedback about the car wash is truly appreciated and we're taking note to improve our services even further. We're grateful for your four-star rating and look forward to the opportunity to earn that fifth star from you. Thank you for choosing us and we can't wait to welcome you back soon!

Volkswagen of Duluth responded

Thank you for sharing your exceptional experience with Daniel at Volkswagen of Duluth! We are incredibly proud to have him on our team and are thrilled to hear about the positive impact he made on your visit. Daniel's dedication to providing timely, friendly, and accurate communication reflects our overall commitment to service excellence and customer satisfaction. We'll be sure to pass along your kind words to Daniel and the rest of our team. It's feedback like yours that inspires us all to continue delivering the high standard of service our customers deserve. Thank you for choosing us, and we look forward to welcoming you back in the future. Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

We are deeply sorry to hear about your recent experience, and I want to extend my sincerest apologies for any inconvenience or concern this situation may have caused you. Please know that the scenario you described falls well below the high standards we set for ourselves; it does not reflect our commitment to our customer's satisfaction and safety. We take your feedback seriously and are immediately instituting additional quality control measures to prevent such an occurrence. Ensuring the well-being of our customers is paramount, and we are relieved you are safe. Please let us know if you have any additional feedback and our Service Manager Rob is happy to be in touch. We hope to hear from you soon, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for taking the time to leave us such a wonderful review! We're delighted to know that you found our team friendly and informative. It's important to us that our explanations are clear and understandable, ensuring that you feel comfortable with the service process. We're also pleased to hear that you experienced quick service, as we strive to be efficient without compromising on quality. Your feedback is greatly appreciated and we look forward to serving you again soon!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with our team member. We're thrilled to hear about the exceptional service you received, especially under the time constraints of being from out of town. It's wonderful to know that she was able to accommodate your needs so efficiently and that our level of service met your expectations. We truly believe in going above and beyond for our customers, and it's rewarding to see this reflected in your experience. We're proud to have her as part of our team and will definitely pass along your kudos to her and the rest of the team here at Duluth VW. Your satisfaction is our top priority, and feedback like yours is a fantastic testament to the dedication of our staff. We noticed that the review was accompanied by a one-star rating. If there was any aspect of our service that did not meet your expectations, or if this was perhaps an oversight, we'd greatly appreciate the opportunity to hear more about your experience or assist in any way we can to ensure your complete satisfaction. Thank you again for choosing Duluth VW for your service needs. We look forward to welcoming you back, hopefully under less pressing circumstances, and wish you safe travels back to your hometown. Warm regards,

Volkswagen of Duluth responded

Thank you very much for taking the time to share your experience at Volkswagen of Duluth! We're delighted to hear that you found our staff friendly and our service both quick and thorough. Our team aims to create a comfortable environment where you feel informed and supported, without the pressure to opt for additional services unless they're truly needed. Your feedback is incredibly valuable to us, as it reaffirms our commitment to exceptional customer care and service integrity. We look forward to serving you again and continuing to meet your expectations. Best regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for taking the time to share your wonderful experience with Volkswagen of Duluth! We are thrilled to hear that you found our staff friendly and professional and that our service department exceeded your expectations. We take great pride in going above and beyond for our customers, including those extra touches like washing your car after servicing. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. We look forward to welcoming you back in the future! Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing us for such a significant occasion—your daughter's first new car purchase. We're thrilled to hear that you found our salesman to be friendly and helpful during this process. Our team strives to provide a comfortable and supportive environment for every customer, and it's heartening to know we were able to contribute positively to your experience. We are equally committed to ensuring that your encounters with our service department will be just as satisfying. Our service team is dedicated to upholding the same standards of friendliness and helpfulness that you experienced during the sale. We look forward to supporting you and your daughter in every way possible, ensuring that her new car continues to bring joy and reliable service for years to come. Should you or your daughter have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure that every aspect of your experience with us is as pleasant and hassle-free as possible. Congratulations to your daughter on her new car, and thank you again for your trust in us. We look forward to welcoming you back in the future. Warm regards,

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing Volkswagen of Duluth for your vehicle needs. It's heartwarming to hear that our team's professionalism, friendliness, and helpfulness made a significant impact on your experience with us. We're especially glad that the video overview of your vehicle's check added to your comfort and confidence in our services. Providing transparency and ensuring our customers feel fully informed and satisfied is a priority for us. Your appreciation means the world to our team, and we're here to assist with any future questions or needs you may have. We look forward to serving you again! Best wishes, The Team at Volkswagen of Duluth