Volkswagen of Huntington

To whom it may concern this review is to complain about vw of Huntington part of psd automotive group and the way they conduct business. I brought my 2016 vw touareg tdi to vw of Huntington for oil change vw of Huntington part of psd automotive group and the way they conduct business. I brought my 2016 vw touareg tdi to vw of Huntington for oil change and fuel filter replacement on 9/6/2024 with 37,359 miles on the odometer, on the way home which is 19 miles from the said dealership my car started to run rough. When i arrived at home i decided to have the fuel filter removed, upon removal of the fuel filter it was discovered that the fuel filter had NOT been replaced. At that point i decided to take an oil sample from the engine and have it sent to Blackstone Laboratories (a nationally known oil testing lab), upon receiving the report from Blackstone which took some time to complete. The report showed that the oil had NOT been changed. Please NOTE that the said vehicle has been in my garage since this discovery and to this date still has the 19 miles on the odometer that it took to get home from the said dealership. I realize that a significant amount of time has gone by. I had to deal with the passing of my late wife who died from cancer , this took a great toll on me. I feel that the dealership has committed a criminal offence by committing a theft of service act and according to some of the reviews on google this is not the first time the said dealership has done something like this. As well the owner of vw of Huntington Patrick dibre has also been accused of fraudulent activities as it relates to psd automotive group which owns vw of Huntington. The purpose of this review is not so much to get a refund which is over $400.00 , it is more to make people aware of vw of Huntington and its fraudulent ways and practices More

Stephanie Lopez of Huntington VW received me with a warm greetings and attended to the repair needed on my Tiguan.. She saw the problem and immediately put an order in which only took her about a week. Mis greetings and attended to the repair needed on my Tiguan.. She saw the problem and immediately put an order in which only took her about a week. Miss Lopez was very professional at her job and treated me with respect and courtesy thank you, Stephanie. More

I had an amazing experience with Volkswagen of Huntington, Mr. Zeve Naftali received me with a smile and a courtesy of a professional. He had attended my problems immediately and my car was out of Huntington, Mr. Zeve Naftali received me with a smile and a courtesy of a professional. He had attended my problems immediately and my car was out of there within two hours with the problem fixed very good customer service from this young man. Thank you.Zeve More

STAY AWAY! The worst buying experience the worst customer service literally the worst dealership I’ve ever experienced. My “2024 Atlas premium r line” has been The worst buying experience the worst customer service literally the worst dealership I’ve ever experienced. My “2024 Atlas premium r line” has been in the shop since January 6th. They provide 0 customer support. 0 customer service. I’ve had to contact their corporate team to resolve this. I am now submitting for a dealer buy back rather than give these people a penny more. Trust me, there are so many other options. Don’t chance it here. More

Three weeks my 2022 Taos has been as Huntington VW, First they ordered the wrong part. This also happened on my 21 Tiguan they ordered the wrong part which delayed my repair. My Taos has been there for three they ordered the wrong part. This also happened on my 21 Tiguan they ordered the wrong part which delayed my repair. My Taos has been there for three weeks due to a bad ECM, per VW its been back ordred not Huntingtons fault but they have yet to provide me with a loaner. You call and no one bothers to respond to you. Left messages for Melvin the Service Manager just ignores you. Called VW of America no help..so VW has no ETA on the part needed to fix my car, Im paying for a car i cant use, no loaner they could care less how you get to work beg borrow or steal. Cant help but think some favoritism is going when it comes to loaners because I didnt purchase the vehicle from them. But my 2021 Tig was. They are usually pretty good but this will definitely be my last VW purchase not becasue of the brand but the people who represent the brand. More

AVOID! ! RED FLAG!!! I went to the dealer today to buy a Jetta and they refused to give me an out the door price.. when I asked for more info, they mentioned ! RED FLAG!!! I went to the dealer today to buy a Jetta and they refused to give me an out the door price.. when I asked for more info, they mentioned there is a $450 non negotiable prep fee!! Are you kidding me? Who knows what else they are hiding in there. I went to the Volkswagen in Riverhead and was offered an up front honest better deal without that xx. What a joke of a dealer. More

Volkswagen Huntington has provided the absolute worst service that I have ever encountered. I purchased a brand new 2024 Volkswagen Tiguan in August and it has already broken down 3 TIMES with the same i service that I have ever encountered. I purchased a brand new 2024 Volkswagen Tiguan in August and it has already broken down 3 TIMES with the same issue. I have only had the car a little over a month. Each time, I got the car towed to Volkswagen Huntington and they told me the issue was resolved. Clearly the problems were not fixed properly. They also have still not reimbursed me for the tow charges. In addition, they only provided me with a loaner after the first issue. It took them a week to finally provide me with a loaner. This is clearly a lemon but the dealer has not entertained the possibility of getting me a new vehicle or allowing me to break the lease. Volkswagen Huntington is absolutely awful and I do not recommend that anyone purchase a car from that garbage dealership More

The receptionist was feasting on a four course meal in the middle of the day and looked constantly confused. Jim was beyond rude. The place was a xxxx show. the middle of the day and looked constantly confused. Jim was beyond rude. The place was a xxxx show. More

Sad and sorry sales tactics. Add made up.chargws after lying to you over the phone just to get you in there. Think people will pay.thse made up.scam fees! Very sad! Add made up.chargws after lying to you over the phone just to get you in there. Think people will pay.thse made up.scam fees! Very sad! More

I can't believe what a nightmare that VW dealer turned out to be. From the moment I stepped in, it was clear they didn't give a xxxx about customer service. Sure, things seemed alright when I was checking out to be. From the moment I stepped in, it was clear they didn't give a xxxx about customer service. Sure, things seemed alright when I was checking out a car and taking it for a spin, but once we got to discussing numbers, it all went downhill faster than a runaway VW. First off, there's this guy, Eli, who apparently thinks it's his business to know what kind of research I'd do before making a decision. Like, excuse me? That's my own affair. But instead of respecting my privacy, he starts badgering me to buy and talking down to me like I'm some kind of clueless chump. Then, just when I've had enough and try to make a graceful exit, what do I hear? He joked me with the frontdesk lady and said "get out". Real classy, right? So, I demand to speak to the manager, Fred Recchia. He pulls up some bogus discount offer like that's supposed to make everything better. Newsflash, Fred: I didn't even want to buy from you creeps with such bad experience, so what good is a discount to me? And as if that wasn't insulting enough, when I told Fred that I want a simple apology from Eli. Fred said he can't do that. so what kind of manager? But oh, don't worry, they promised me some vague "internal process" like that's supposed to restore my faith in humanity or something. By the time Fred finally coughs up an apology, I'm already out the door, but not before catching sight of Eli and his buddies having a good laugh at my expense. Talk about adding insult to injury. Needless to say, I'll never set foot in that sorry excuse for a dealership ever again. More