Volkswagen of Huntington

My whole experience with this dealership was unprofessional and awful. My phone calls to “the dealership” it turns out we’re to a call center - not the actual dealership even though they made i unprofessional and awful. My phone calls to “the dealership” it turns out we’re to a call center - not the actual dealership even though they made it seem this way - so information was inaccurate and prices/rates agreed over the phone not honored in person. Absolutely infuriating!! More

I have been taking my 2 Volkswagens to this dealership for 2 years. The service manager Jose Velasquez has been outstanding. He is honest and fair and both cars are running like new. The technician for 2 years. The service manager Jose Velasquez has been outstanding. He is honest and fair and both cars are running like new. The technician sent me a video of the work done on my car. I will continue to have my cars serviced there. More

I bought my 2008 r32 into service for some routine maintenance a few weeks ago. Jose Velasquez was very informative and helpful. The shop foreman John Mcevoy took great care of my vehicle and its ru maintenance a few weeks ago. Jose Velasquez was very informative and helpful. The shop foreman John Mcevoy took great care of my vehicle and its running better than new. It was a great experience all around! More

Their finance team tried to force me to finance with them, stating they otherwise wouldn't sell the car. After negotiating different terms, their finance person made written changes to the documents, bu them, stating they otherwise wouldn't sell the car. After negotiating different terms, their finance person made written changes to the documents, but didn't update the computer with those changes. My fault for not making him change it in the computer and reprint. Sketchy and misleading practices. Stay away. More

Dishonest. Anyone attempting to purchase a vehicle at this Huntington VW dealer, or their affiliate Smithtown VW, better turn the xxxx around and leave witho Anyone attempting to purchase a vehicle at this Huntington VW dealer, or their affiliate Smithtown VW, better turn the xxxx around and leave without the headache. Especially if you deal with Eli. Incompetent liar. If you're wise to their tactics you will find numerous ways that they try to screw you over. Bunch of losers from sales, to finance, and straight to the manager. I made a mistake of ordering my vehicle through VW's website to this dealer and was forced to relinquish my order because of their inflated in-house only financing rates, 7k over sticker on a car that I ordered b.s., and sneaky fake discounts they try to make you think that your getting while they essentially steal your State and Federal tax rebates from you by inflating the sticker price. Fyi for anyone that is still reading this, I sat down with that loser Eli on a Saturday worked out a deal that I was unhappy with and took notes every step of the way. On Monday I go to pick up the car and they raised the price on me by 2k without telling me. Seems like when I squeezed them up on my trade-in a couple grand, which by the way was nearly fair market value, they then increased the sticker price on me to compensate for that and I noticed at the finance desk. You have to look at their computer to see whats going on. Eli intentionally writes the order so that its barely comprehensible, supposedly reflecting that I'm paying 5K over sticker the price but in the computer system its different. Definitely take notes to compare at the end. I brought it to the Managers attention and he could have cared less. Would not honor the previously agreed upon 5k over sticker. "This is the price". He said I didnt know basic math. There isnt a auto loan calculator on the internet that could possibly figure out the monthly payment that they set up for me. Who the xxxx knows what else they were lying to me about. After this I had enough and walked out. Also note: Forget about getting your own loan. They will only allow financing through their affiliated banks in which they receive a kickback while screwing you over on the interest rate regardless of how good your credit is. Tell me that prime rate is 6%.. not a chance. I called my back and on speaker phone they said 4%. Extremely greedy. And... Shame on VW USA for setting up a pre-order system this bad. More

Jim was super helpful! !! Talked me through every step!!! Thank you Jim!! Always answered any question that I had. Had the car ready to go , when I came to pick it up. All I !! Talked me through every step!!! Thank you Jim!! Always answered any question that I had. Had the car ready to go , when I came to pick it up. All I had to do was sign & go!!! More

Amateur hour over here. Wouldn't give me any real pricing on the vehicle; would only show me the market value and not the MSRP. This place is a joke gauging people for extra Wouldn't give me any real pricing on the vehicle; would only show me the market value and not the MSRP. This place is a joke gauging people for extra $ and manipulating the market conditions. Don't work with these folks, work with individuals who like to get deals done. More

Service Department are Complete sheisters. ...made me special order a part I didn't need and then laughingly told me I can't return it and I am stuck with it. Actual Parts department said if I ...made me special order a part I didn't need and then laughingly told me I can't return it and I am stuck with it. Actual Parts department said if I ordered from them directly they would gladly credit BUT since it was ordered thru Service and Service Manager Melvin thinks he is all that and a Kit Kat, I am stuck with a part they FRAUDULENTLY diagnosed I needed . MANAGER MELVIN completely disrespected and mocked me WITHOUT knowing we have a personal relationships with VW executives. He who laughs last laughs best. Always had a great experience buying from Huntington VW. its only VW HUNTINGTON MANAGER MELVIN in Service that should perhaps look for another field of work. Thanks to the Credit Card Company for stepping up and doing the right thing. Ta Ta Manager Melvin. 😂 More

Words can’t explain how disappointed I am it’s like they do not want your business. First off I was told by a internet sales consultant that there was a Fourth of July special extra 1000 off plus match your do not want your business. First off I was told by a internet sales consultant that there was a Fourth of July special extra 1000 off plus match your first month payment and there aren’t any other fees on top of dmv fee’s and sales tax. When I get there no discounts there are fees of course up to 3200 bucks. Then I’m told for me to even get pre approval I need to put 500 bucks down or I can’t get my application ran I never heard that I must pay to run my own credit and it’s 500 bucks. So I get my application ran the finance guy looks not interested he goes the best you going get is 84 months. I have a 779 credit score and you don’t even try to get better it was also at 7 percent. I been to some bad dealerships but this was one I’m disappointed in More

If I could give VW of Huntington Service Center a 0/5 stars I would. DO NOT TAKE YOUR VW VEHICLE TO THIS DEALERSHIP FOR SERVICE. Here’s my horror story: back in June I took my VW Tiguan in to get the dra stars I would. DO NOT TAKE YOUR VW VEHICLE TO THIS DEALERSHIP FOR SERVICE. Here’s my horror story: back in June I took my VW Tiguan in to get the drainage tubes replaced (after calling no less than 15 times to schedule the appointment in the first place after the staff was unhelpful & irresponsive). When I got the car back I noticed pieces of plastic scattered throughout my car (in addition to the pile of sand which is besides the point). The plastic shards were a result of a broken cigarette lighter ring. I immediately went back in to the staff rep I was dealing with, Wilson, who was at a loss for words, took pictures, and claimed he would speak with his manager after he was unable to explain why this piece was broken. The manager, Melvin Ramos, got back to me after I AGAIN had to call him 15 times to follow up, and said he would order the part to replace. I then went in to have the part fixed and they ordered the incorrect part. I proceeded to get in an argument with Melvin because he stated that his technicians did not break the part in the first place. HA. It has been FIVE MONTHS since I have had this extreme inconvenience resolved. VW HUNTINGTON YOU NEED TO IMPROVE YOUR CUSTOMER SERVICE!! More