Volkswagen of Huntington

Words can’t explain how disappointed I am it’s like they do not want your business. First off I was told by a internet sales consultant that there was a Fourth of July special extra 1000 off plus match your do not want your business. First off I was told by a internet sales consultant that there was a Fourth of July special extra 1000 off plus match your first month payment and there aren’t any other fees on top of dmv fee’s and sales tax. When I get there no discounts there are fees of course up to 3200 bucks. Then I’m told for me to even get pre approval I need to put 500 bucks down or I can’t get my application ran I never heard that I must pay to run my own credit and it’s 500 bucks. So I get my application ran the finance guy looks not interested he goes the best you going get is 84 months. I have a 779 credit score and you don’t even try to get better it was also at 7 percent. I been to some bad dealerships but this was one I’m disappointed in More

If I could give VW of Huntington Service Center a 0/5 stars I would. DO NOT TAKE YOUR VW VEHICLE TO THIS DEALERSHIP FOR SERVICE. Here’s my horror story: back in June I took my VW Tiguan in to get the dra stars I would. DO NOT TAKE YOUR VW VEHICLE TO THIS DEALERSHIP FOR SERVICE. Here’s my horror story: back in June I took my VW Tiguan in to get the drainage tubes replaced (after calling no less than 15 times to schedule the appointment in the first place after the staff was unhelpful & irresponsive). When I got the car back I noticed pieces of plastic scattered throughout my car (in addition to the pile of sand which is besides the point). The plastic shards were a result of a broken cigarette lighter ring. I immediately went back in to the staff rep I was dealing with, Wilson, who was at a loss for words, took pictures, and claimed he would speak with his manager after he was unable to explain why this piece was broken. The manager, Melvin Ramos, got back to me after I AGAIN had to call him 15 times to follow up, and said he would order the part to replace. I then went in to have the part fixed and they ordered the incorrect part. I proceeded to get in an argument with Melvin because he stated that his technicians did not break the part in the first place. HA. It has been FIVE MONTHS since I have had this extreme inconvenience resolved. VW HUNTINGTON YOU NEED TO IMPROVE YOUR CUSTOMER SERVICE!! More

Reading the other reviews, it's clear that experiences may vary, but we have now worked with Dan Watts (& Fred) on a total of five cars. My standards are high when to comes to sales and support and Dan h may vary, but we have now worked with Dan Watts (& Fred) on a total of five cars. My standards are high when to comes to sales and support and Dan has always been there for us and continuously exceed them. No car process has ever been easier than working with these two and everything is always as it's stated. Additionally, they've always worked to provide us with the right offers and we've been able to score great programs. We love our VWs and we love getting them from Huntington. More

I purchased a 2013 Jetta TDI Diesel from Shawn Baron. I have all the routine service work done for the first 70,000 miles. That included the DSG transmission service at 40,000 miles. I knew there was some have all the routine service work done for the first 70,000 miles. That included the DSG transmission service at 40,000 miles. I knew there was something wrong with the car because my mpg went way down. I just couldn’t put my finger on it. At 80,000 I decided to do the DSG Transmission myself. The capacity should be 4 1/2 quarts of fluid. I had a friend with me when I drained The DSG transmission. I got 9 quarts out of it!!!! They probably never drained the original transmission fluid and added another 4 1/2 quarts. after I did my own service the car started driving well again and my fuel economy went back up. I was surprised that they did not blow my transmission due to their negligence! I called the service manager Melvin Ramos and asked who was the xxxxxx who put 9 quarts of transmission fluid in my car? He said he would follow up and get back to me. He never did The next time I came back to the service department for warranty work I produced the 5 gallon bucket with a 9 quarts of transmission fluid in it. The new xxxxxxx in the service department tried to suggest that I could’ve just put any oil in that bucket!!!! I told him that I had notified Melville Ramos at the time. And that he was supposed to follow up and did not. So this xxxxxxx basically accused me of trying to perpetrate a fraud! I am mediately asked to speak to the general manager four times that day. They made excuses and said he wasn’t available. This is a den of vipers and they should never be trusted by anyone! they are absolute low class people. More

I put a deposit down on a used car and decided not to purchase. It has been 18 days and countless phone calls and still no refund. Buyer beware purchase. It has been 18 days and countless phone calls and still no refund. Buyer beware More

Professional No Nonsense Sales Team The only place I will shop for a VW, the staff at Huntington are all professionals. A no nonsense dealership, fully modern, clean, comfortable waitin The only place I will shop for a VW, the staff at Huntington are all professionals. A no nonsense dealership, fully modern, clean, comfortable waiting area and super clean service area. For sales, Eli will do his best to help you negotiate the best price, as will Shawn the manager.. And Nick is seemingly the resident expert on all things VW, and is ready to answer any question about any option. I'm a repeat customer here because of their fairness and integrity. Drive in with your old car, and drive out with a shiny new. More

Just leased a 2019 VW Atlas. Jim Doyle was my salesman and I cannot say enough nice things about him!! He made the whole process from start to finish seem less and straight forward. So down to earth, had and I cannot say enough nice things about him!! He made the whole process from start to finish seem less and straight forward. So down to earth, had a sense of humor and kind. Listened to what I wanted to make the deal be sealed the first day I went there. Thank you Jim Doyle for making my time at VW of Huntington a pleasure and I will definitely be returning to do business with you!! More

Recently leased VW Tiguan The entire lease experience was courteous and professional. The sales associate was knowledgeable, and the delivery experience was exceptional! I woul The entire lease experience was courteous and professional. The sales associate was knowledgeable, and the delivery experience was exceptional! I would be glad to recommend this dealer to others. More

Deception at it’s worst Fraudulent dealer stay away! Customer service is also atrocious! Took me days to get in touch with someone over the phone. They car about one thing on Fraudulent dealer stay away! Customer service is also atrocious! Took me days to get in touch with someone over the phone. They car about one thing only $ More

Worst manner to the customer I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously d I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously disrespectful. Asking for much higher monthly payment than the previous car. Moreover their tone was full of insult. Offered me a car of 8600 miles already driven, higher than March 2019 rate. They were saying April has no better deal than March 2019. But in the official website of VW can see different picture. I have 2 other cars from VW. Wishing to terminate the transactions with them. More