Volkswagen of Orland Park

The buying experience was great. They made a great price a little better. No games. Financing and document signing was speedy but explained. They got us out the door in a few hours s They made a great price a little better. No games. Financing and document signing was speedy but explained. They got us out the door in a few hours start to finish (including a test drive). More

Even after I told the service advisor what was wrong I was still told I would be charged $200. I was quoted a price more than twice what other mechanics are charging so I turned it down and didn't receiv was still told I would be charged $200. I was quoted a price more than twice what other mechanics are charging so I turned it down and didn't receive your service still out of $200. When I came to pick my car up, after paying for it I was given the keys, but I was told by a different service advisor that I wasn't allowed to go back and pick my car up. I had to wait until he found a porter. After waiting, a porter was sent out that didn't have the necessary driving skills to move my car, so I still had to go back and get my car. Several minutes after leaving the lot I was called by the same service advisor that told me I couldn't get it requesting that I come back the porter had left personal belongings in my car. I brought his belongings back. I was inconvenienced and charged $200 for nothing. I don't consider that good service . More

Great staff, great service! Pleasant surroundings. Enjoyed finding my car during a walk thru grounds after dark. Pleasant surroundings. Enjoyed finding my car during a walk thru grounds after dark. More

Kelly informed me the status of my car every 30 minutes and he wash my car. and he wash my car. More

Taylor was professional and polite. She answered all my questions and kept me up-to-date with my car process. She answered all my questions and kept me up-to-date with my car process. More

This Dealership is Great & their Service Department is Fantastic! I have the Dealership to be extremely honest as well. Fantastic! I have the Dealership to be extremely honest as well. More

Polite, Prompt & Professional VW made me feel valued. Service was prompt, polite and professional. Glad i joined the Volkswagen Family ?? Service was prompt, polite and professional. Glad i joined the Volkswagen Family ?? More

Everyone was so nice and kind … and they all work together…. It’s like a family 🙂 together…. It’s like a family 🙂 More

VW service mgr and the VW VP(? )-bulky gentleman, refused my daughter's oilchange even though it was on the 'we owe'. After I had to send her copy to her. VWservice said it was the )-bulky gentleman, refused my daughter's oilchange even though it was on the 'we owe'. After I had to send her copy to her. VWservice said it was the third and last one!! She set them straight. BTW, she bought a "certified" vehicle from your dealership. Everything was checked off as in perfect order. IT WASN'T. **The windshield had a large spot hit by a rock and very visible in the passenger side, center. **The air filter had not been checked since it was filthy. **the Cabin air filter was filthy. **Both windshield wipers were ripped. Everything above was checked off as in excellent condition. I truly doubt this I wonderwhat else was not checked or covered up Whomever serviced this Atlas should be terminated. We also had problems when purchasing buying the Atlas. The owner of this facility should be mortified. My name is Jerry Jeffries 815-531-2812 Please call me Mr. owner. More

Great Service! & hospitality Will definitely use your facility again. I also purchased my automobile from your dealership. in 2017. & hospitality Will definitely use your facility again. I also purchased my automobile from your dealership. in 2017. More