Volkswagen of Puyallup

2017 Alltrack Romy was quick, knowledgeable and patient with us. We had two young toddlers with us and he just rolled with it. We are very happy with our purchase. Romy was quick, knowledgeable and patient with us. We had two young toddlers with us and he just rolled with it. We are very happy with our purchase. More

Lack of honesty from manager. Rude to his employees. To lie to your potential customers when evidence to the lie is in the glovebox of the vehicle is not good salemanship. Our salesman was polite and To lie to your potential customers when evidence to the lie is in the glovebox of the vehicle is not good salemanship. Our salesman was polite and was not the problem, but the manager WAS! First of all, it's not good business to reprimand a salesman in front of customers. If you have an issue with one of them, take it behind closed doors! I think the comment heard was "I am the manager, YOU are the salesman, and don't forget that!" Said loudly enough for the entire lobby to hear! Rude! Second of all, to tell us a car just came in yesterday from California and you didn't have a chance to detail it out was found to be an outright lie since the paperwork of someone else who bought it a week before and returned it was in the glovebox! Honesty goes a long way! Needless to say, we did NOT buy the car! More

Degrading women I went yesterday with a preapproval letter from my credit union for the new Atlas. As I was finishing up probably the easiest sale they had, the fina I went yesterday with a preapproval letter from my credit union for the new Atlas. As I was finishing up probably the easiest sale they had, the financing agent, Shawn Yi, made a "joke" of how I would be earning a higher salary if I were a man. He continued to "joke" about how women get paid less than men. I walked out of that dealership and will take my business elsewhere. I am a hard working, single mother of young women. There is no tolerance for that kind of "humor". More

A GREAT EXPERIENCE Seva was our salesperson and he was so friendly and knowledgeable and made the whole process go smoothly. We will definitely be getting our next car Seva was our salesperson and he was so friendly and knowledgeable and made the whole process go smoothly. We will definitely be getting our next car here after our lease is up. Laura also made the finance process very easy and was great to work with. More

SUCH AN AMAZING EXPERIENCE Great dealership. Supportive Ownership. And people who care. VW puyallup really went above and beyond our expectations. Thank you so much for the OUTS Great dealership. Supportive Ownership. And people who care. VW puyallup really went above and beyond our expectations. Thank you so much for the OUTSTANDING customer service. Knowledge about our car. Laughs and relatability along the way. We are very pleased and thankful for your HARD WORK!! Shout out to Haley HArnish. What a hard working and driven manager!! Beth, you made this whole process understanding our car and feeling confident in what we were paying for 110%. You were amazing. Keep up the hard work. Shawn, one of the best finance guys out there. We appreciate you for working hard in getting us the best rate. And the best part keeping a positive attitude the whole time. Overall, the experience is one i would highly recommend to my friends, family, and for you who are reading reviews to narrow down a dealership. More

McScratchy The service department desk is top notch.......The service my car received was sub par. I took my car in to have a factory recall/defect taken care of The service department desk is top notch.......The service my car received was sub par. I took my car in to have a factory recall/defect taken care of. When I picked up my car from the dealer the exterior was peppered with grease smudges one of which covered a fresh large scratch on the doorsill! I can't imagine how much worse it would have been if they "hand washed" it. Come on Puyallup VW you've got to try a little harder. Doesn't VW have enough troubles? More

Excellent Customer Experience Excellent customer service provided by Romy. He is your guy if you are looking for a car. Very friendly, knowledgeable and jolly person. Overall exper Excellent customer service provided by Romy. He is your guy if you are looking for a car. Very friendly, knowledgeable and jolly person. Overall experience was very good. Dealership has nice cars and staff is friendly as well. I would suggest Romy as your salesperson as he knows what he is doing. Highly Recommended More

Easiest car buying experience ever! I was in the market for a car with better gas mileage. I went to VW of Puyallup expecting the typical used car buying experience. Couldn't have been m I was in the market for a car with better gas mileage. I went to VW of Puyallup expecting the typical used car buying experience. Couldn't have been more wrong. Found a car, did a test drive, filled out some paperwork, and I was able to drive away within less than two hours upon arrival. I would suggest working with Roman Duran. He and the finance team made the deal of a century for me! More

Dream Buying Experience I'm giving this dealership a 5 star rating simply because of my saleswoman Beth Schuler. This was my first car buying experience and I could not have I'm giving this dealership a 5 star rating simply because of my saleswoman Beth Schuler. This was my first car buying experience and I could not have asked for a better one. The entire process was so smooth and Beth is such a character. I would recommend this dealership to anyone in the market for a new or used car. More

Perfect car buying experience! I rarely take the time to write reviews for what I believe are businesses providing the services we expect them to - especially when spending the mone I rarely take the time to write reviews for what I believe are businesses providing the services we expect them to - especially when spending the money we do on a new auto these days. But the car buying experience at Volkswagen of Puyallup is anything but ordinary or to be expected. They go up & beyond every expectation and completely bury every previous negative car buying experience you've had by the time you've left driving a new car from their dealership. Romy was our salesperson, and I'd encourage anyone to ask for him when they go to shop for their next car. You've heard the car ads say this, but seriously - don't buy until you've stopped by and talked with these people first. It'll be well worth your time regardless from where you're driving from. We bought a 2016 Beetle Dune for my wife and she is so happy with this new car! Enough said!! More