Volkswagen of Puyallup

Great Customer Service Before I Was a Customer! My wife's Mercedes had a very serious and expensive engine issue. I had it towed to Benz and was hoping I could get a loaner car while I figured out My wife's Mercedes had a very serious and expensive engine issue. I had it towed to Benz and was hoping I could get a loaner car while I figured out what to do. Fix it, trade it, sell it? I was told I could get a loaner car once I authorized the work. Ugh. At Volkswagen of Puyallup, the folks were great. I worked with Shawn Yi who helped us get the Touarag we wanted. Shawn and the people at Volkswagen of Puyallup took care of everything, including a loaner car while our car was being shipped. No worries, left happy! More

Purchase of used car Good overall experience, would recommend this dealership and sales team. Tim was very helpful in showing my wife and I several cars, until we found Good overall experience, would recommend this dealership and sales team. Tim was very helpful in showing my wife and I several cars, until we found the right one. More

Great purchase I went to Puyallup VW to get my VW serviced after experiencing a series of frustrations with Auburn VW. They were very accommodating and prompt with I went to Puyallup VW to get my VW serviced after experiencing a series of frustrations with Auburn VW. They were very accommodating and prompt with updates on my vehicle. This service ended up turning into a trade in for a new VW. We worked with Corey primarily - he's a helpful tolerant guy that put up with my terrible jokes and criticism. They were able to locate the perfect car for us, a fair interest rate, and gave us a fair trade in value for our vehicle in service. This is the second vehicle we have purchased from the Harnish group and we wouldn't have any hesitation recommending any of their dealerships to our friends and family. More

easiest experience ever! Had a great experience purchasing my new Das Auto from VW Puyallup. Justin was awesome and patient, and didn't over exceedingly push for the sale. I w Had a great experience purchasing my new Das Auto from VW Puyallup. Justin was awesome and patient, and didn't over exceedingly push for the sale. I would recommend this dealership to anyone looking to buy a new or used car. More

We had a great buying experience at Volkswagen of Puyallup I was looking for a fuel efficient mid size car. The 2014 Passat TDI SEL Premium was a perfect fit. The staff was friendly, knowledgeable and attent I was looking for a fuel efficient mid size car. The 2014 Passat TDI SEL Premium was a perfect fit. The staff was friendly, knowledgeable and attentive to my needs. As I was in a hurry,we were able to quickly move through the financing and purchasing process. They did an outstanding job in preparing the car and reviewing the options and features. It was a great experience. More

Best day of my life I loved everything about this place from the look to My car but my favorite was Shawn. It was so easy and would do it all over a million times. He wen I loved everything about this place from the look to My car but my favorite was Shawn. It was so easy and would do it all over a million times. He went above and beyond to help me get my dream car and a 21 year old with not the geatest credit was a struggle but I am now the proud owner of a 2014 jetta and I am obsessed with it! Thank you so much to everyone at volkswagen Puyallup!! More

Never Again We bought our 2007 Acura RDX from VW Puyallup in April 2014. Right off the bat, the key broke, and they refused to fix it. We could get passed the ter We bought our 2007 Acura RDX from VW Puyallup in April 2014. Right off the bat, the key broke, and they refused to fix it. We could get passed the terrible customer service on this point, as the car was 7 years old, and had 80K miles on it. General wear and tear is normal for a car of that description. However, after taking it in for it's scheduled maintenance, we learned that the car is requiring thousands of dollars in major repairs - including a completely worn timing chain (which we were told was serviced, and since Acuras have chains not belts, they hold up really well), destroyed shock absorbers, which, should we get in a wreck, would be really bad news for any passengers in the car, and lastly - and my personal favorite - broken anti-sway bars. Not sure what an anti-sway bar is? Here's the definition: A sway bar or anti-roll bar or stabilizer bar is a part of an automobile suspension that helps reduce the body roll of a vehicle during fast cornering or over road irregularities. It connects opposite (left/right) wheels together through short lever arms linked by a torsion spring. In a nut-shell, we've been driving a steel death trap around. They didn't even bother to change the windshield wipers or the oil. We were told the car had a full inspection, and that all safety requirements were met and signed off on. We probably would have still purchased the car knowing that it required work, just at a cheaper price - honesty goes a long way. Since we were lied to and ripped off, we won't be going back or recommending them anytime soon. More

Long story short, best dealership out there . Cody Harris was awesome. He gave me everything I needed to know and more about the Jetta. He spent all the time on us without making us be there . Cody Harris was awesome. He gave me everything I needed to know and more about the Jetta. He spent all the time on us without making us be there for hours. I loved how he was having someone look at my trade while doing the test drive and got in me and out with my new car within 1.5 hours. He focused on everything I needed to know during the test drive. Instead of making me listen to small talk in the car (like I've experienced at different dealerships) he was telling me important information about the car, the dealership, what it meant to be certified, and everything else I needed to know. I was sold by the time we got back to the dealership. I feel like he covered all his bases without me even having to ask any questions which was a breath of fresh air. Cody went above and beyond to not just have my feel comfortable about falling in love with my car but also about trusting the dealership and all the departments. We are already planning on buying more cars from this dealership in the future. For a new dealership, the VW of Puyallup does business like pros. Tom in fiance is awesome. He did all he could for me and directed me over to the guys over at the Chevy dealership (owned by the same company). From there Ryan and Dwayne worked together to find me a better deal. I was approved for one rate but they worked for the next two weeks to find me a much better deal and I'm extremely happy! More

Go to VW of Puyallup! Great customer service makes all the difference when buying a car and service. I get our other VW serviced with them so it was a no brainer to go back Great customer service makes all the difference when buying a car and service. I get our other VW serviced with them so it was a no brainer to go back to them to purchase a new VW GTI. Couldn't be happier. More

VW Puyallup ROCKS!!! Cody helped us shop within our budget and never tried to "upsell" us. Enjoyable experience. I highly recommend this great team- love our new car! Cody helped us shop within our budget and never tried to "upsell" us. Enjoyable experience. I highly recommend this great team- love our new car! More