Volkswagen of Salem

Brendon was amazing and prepared for our visit. He had several vehicles in mind for us to test drive and no problem adding a 2024 Tiguan to the list. It was a little over what we were shooting for He had several vehicles in mind for us to test drive and no problem adding a 2024 Tiguan to the list. It was a little over what we were shooting for at a maximum, but came with a three year extended warranty which balances out the cost. We love driving it and I'm sure will learn to enjoy all the bells and whistles once we become familiar with the vehicle. Thank you to Brendon and Volkswagen! More

Extended warranty is a pain to deal with. online offers rental cars, but then none are available. Employees make you feel like you're a problem they dont want to deal with. Oil leaked from fi online offers rental cars, but then none are available. Employees make you feel like you're a problem they dont want to deal with. Oil leaked from filter before I left after my oil change. Left my car overnight for further diagnosis and never received a call when they were finished. They recommended a transfer case service on a 2 wheel drive car More

Waited 2 hours to pay. Writing a check not financing. When paying I was hit with extra fees that were not agreed upon. Worst than comcast. There were about a half dozen cha Writing a check not financing. When paying I was hit with extra fees that were not agreed upon. Worst than comcast. There were about a half dozen changes from the floor to accounting. Very frustrating and just wanted to leave. Doubt I’ll ever be back. More

Service dept is very attentive. Willing to be flexible and works hard on customer satisfaction. Service manager Greg is top notch! Willing to be flexible and works hard on customer satisfaction. Service manager Greg is top notch! More

Tony, our sales person was simply amazing! We were able to share our God‘s story with both him and the sales manager. I’d only did they take the time to spend with us, but they got us out ther We were able to share our God‘s story with both him and the sales manager. I’d only did they take the time to spend with us, but they got us out there efficiently and quickly as we made our decision. We are so excited about driving our new Volkswagen and learning all about it. Thank you so much for your kindness and taking care of us as family. Steven and Jenny Schmaltz. More

Fast, Helpful, professional, friendly, personable, flexible, down to earth, in the last three years, we’ve bought three cars and this is the best service we’ve received so far. flexible, down to earth, in the last three years, we’ve bought three cars and this is the best service we’ve received so far. More

Not very hospitable. Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheel Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheels were caked in grease and had chips in them. It took my several washes and cleaners to get them looking decent. With my extended maintenence and rim warranty I purchased I will be filing a claim to get my rims fixed. They do not offer free loaners or a wash after service unlike my previous dealership which is disappointing. I personally will not be using their services again or be recommending the dealership. More

anthony was amazing…he knows what a person wants and needs…i’ll be back for sure needs…i’ll be back for sure More

Bought a car that was previously owned by a dealership employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway in less then 500 miles since purchase. The battery had been replaced while in possession of the dealership, and they have evidence of ordering, and receiving a battery for it but no record of installing it. The battery failed within 1 month of purchase which according to manufacturer occurred due to their failure to follow procedure during installation and they have been a nightmare to contact about service records or anything they're willing to do to help me since my $19,000 purchase has already broken down 2 times in less then 1 month since purchase, and both things were repairs that happened during their possession of the vehicle. Very shady experience. I have been in the automotive repair industry for 10+ years and would never avoid standing behind the things I sell like this. More

Fast and efficient I was impressed with how fast and efficient Joshua was. I appreciated the communication provided to me during my experience efficient Joshua was. I appreciated the communication provided to me during my experience More