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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
468 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 468 reviews

June 16, 2024

Fast and Professional and went above and beyond what I was expecting. Service manager is great More

by KLPFENSEIN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Volkswagen of Salem responded

It's great to hear that Gregory, Daniel, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
June 16, 2024

Everyone was AMAZING! !!! From my salesman to the Mgr. I will Highly recommend this dealership. More

by CAJEWEL2U
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 16, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad Perry was able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
June 14, 2024

We had an easy, enjoyable experience with Volkswagen of Salem and I recommend them for anyone shopping for VWs. More

by SCANDIAHALL
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Volkswagen of Salem responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
June 14, 2024

Brought my car in to get a key fob programmed to my car had great service More

by MIKEPP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Volkswagen of Salem responded

Mike, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
June 14, 2024

I was able to get my car in and fixed quickly even though it was under warranty and I didn’t pay anything. More

by MELISSARBAGNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Devin Hand
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Jun 16, 2024 -

Volkswagen of Salem responded

Melissa, Thank you so much for your excellent review! We are so glad that w had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
June 13, 2024

Came in to have stuck hood latch repaired. Got home and it won’t open. $195 later. Now I have to go back. More

by SHELLY.MONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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Helpful
June 12, 2024

There are some things they promise to do to the car. It’s been almost 3 weeks I have not heard from them nor do phone calls get returned. More

by REVEILLEBOB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Reck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Toreson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
June 12, 2024

This dealership rocks. They are reliable affordable and they go the extra mile for their customers. If your looking to buy a new or used auto. Volkswagen of Salem has optio More

by RMCCLAIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
June 12, 2024

The transportation by Uber or Lyft is great convenience feature and reduces stress and Great service from Greg More

by MICHAEL.JUDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Volkswagen of Salem responded

Michael, it's great to hear that Gregory was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
June 11, 2024

The only complaint I have is the state my car was in when took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than More

by BEEFYQUEENBKAY
Recommend Dealer
Yes
Employees Worked With
Tanner and Bailey
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Jun 11, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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