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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.2
1,324 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,324 reviews

February 17, 2024

Poor. Jetta was in the shop for 6 full days for transmission service, coolant service and diagnostics. Jetta wasn't touched in 6 days until I threatened to More

by FERRIERACODY
Recommend Dealer
No
Employees Worked With
maintenance
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Feb 21, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, Cody, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Feb 21, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, Cody, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 16, 2024

I was told my oil change would take about an hr to and hr and a half hour. because you guys were somewhat behind. I was never told my car was ready, so i checked after 3 hours and was told my service person More

by ANDREWHARRIS17
Recommend Dealer
No
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Feb 21, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience, Andrew, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Feb 22, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience, Andrew, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 16, 2024

Jordan Ohaire was hard to work with. Had to continue calling to purchase my vehicle. When car and paperwork showed up the prices we agreed on was false. Make sure to work with people who More

by BONSHEEFREEMAN21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Reck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Ohaire
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Feb 21, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Feb 21, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 15, 2024

I mean the customer experience I encountered was good, just a little confusing why I had to make an appointment just for it to take an hour and a half, I understand there's a line but that's insane. More

by FALLENRIVAL78
Recommend Dealer
No
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Feb 19, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Feb 19, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 15, 2024

Greg, Josh and Ryan are extremely responsive and professional. They do a great job of setting the expectation and clearly explain work being performed and recommended. More

by Mallorie
Recommend Dealer
Yes
Employees Worked With
Greg bell, Josh and Ryan Nisley
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Feb 15, 2024 -

Volkswagen of Salem responded

Thanks, Mallorie, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 15, 2024

They are great with customer service. They go the extra mile to do a great job More

by amandaallen9953
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Bell
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Feb 15, 2024 -

Volkswagen of Salem responded

Thank you, Amanda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 14, 2024

Stayed late to get the deal done. Wish the deal was better. But overall folks involved were nice and patient. More

by SUBWAY.UP.0R
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Feb 14, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 14, 2024

They were straight forward and cut me a good deal. Nice people, very helpful, very nice More

by CARTERMIN3
Recommend Dealer
Yes
Employees Worked With
Tanner, Jesse, Perry, Tonya
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Feb 14, 2024 -

Volkswagen of Salem responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 13, 2024

Good Brought my car in for oil change, was greeted, they took information, I waited in lobby, they came and got me when car was finished. More

by CARLEENE1943
Recommend Dealer
Yes
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Feb 14, 2024 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 13, 2024

It was not very personal. This was my first visit and I would have appreciated someone talking to me about the service completed. I felt like a number. More

by ANNRONM
Recommend Dealer
Yes
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Feb 14, 2024 -

Volkswagen of Salem responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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