Volkswagen of Salem

I spent over 9k to have seals redone on my EOS to address issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over a issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind screen was melted and that wa snot the case when I dropped it off and that has still not been addressed yet. I would think that VW could do better I had the condensation issue resolved by another shop as it was due to bad hoses and radiator. Much less than 9k. As an update - I have spoken to the service manger and we are working toward resolving any ongoing issues and concerns on my part. I can feel good about the outreach, professionalism and support to make my car whole and right. This is service I would expect and like to recommend. Well done Volkswagen! More

Brendon was amazing on helping me with my first car leasing experience! Very understanding with every question I had asked, couldn’t have asked for a better experience! I’m in love with my Tiguan! leasing experience! Very understanding with every question I had asked, couldn’t have asked for a better experience! I’m in love with my Tiguan! More

Showed up after a couple of weeks of messaging back and forth about a couple of vehicles. Finally took the 3.5 hrs drive there and was not disappointed. Met with Perry who introduced me to Igor to help me forth about a couple of vehicles. Finally took the 3.5 hrs drive there and was not disappointed. Met with Perry who introduced me to Igor to help me out with test drives. I chose 2 vehicles to test drove. Picked one and told Igor I wanted a set APR and monthly payment. Not only did he get my APR exactly where I wanted it but he managed to get my payment 40 dollars cheaper than I expected. EVERYONE was absolutely amazing, professional, super helpful and did everything they said and more. 100% percent recommend this dealership!! More

Friendly staff. Excellent service. Prompt. Can always give me a good estimate on when my service will be done. Excellent service. Prompt. Can always give me a good estimate on when my service will be done. More

I’ve been taking my ID. 4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful 4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful More

Had a lot of issues with my tires, which I bought them less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought fro less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought from you. More

I went in around closing time and Tanner still took care of me and showed me the car I was interested in seeing. of me and showed me the car I was interested in seeing. More

Don't stand behind their word. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. More

They actually cared that I was getting the right care for my vehicle. Waited for the expert to come back and verify the part that was recommended would actually solve my problem. I have sunk about $8k into t my vehicle. Waited for the expert to come back and verify the part that was recommended would actually solve my problem. I have sunk about $8k into this car in the last 6 months so it was really appreciated. More

A bit expensive but excellent service and prompt communication. No issue after my vehicle was serviced. communication. No issue after my vehicle was serviced. More