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Volkswagen of Salem

Salem, OR

4.2
1,104 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,104 reviews

October 04, 2025

Great service and people will definitely recommend this place to others thank you very much More

by ALEESHAWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 04, 2025

I keep being asked to rate this dealer and have filled out the questionnaires more than once and still get asked to rate. I had my car’s oil changed. The best part was the car wash. My only negative comme More

by CAROLJONES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Carol, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 03, 2025

The sales team are extremely proficient and will find you the best deal in the area! More

by APOLLODHOPKINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KaulinFroebe@Lithia.com
Oct 03, 2025 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 03, 2025

The Service dept went above and beyond my expectations with a nice clean wash of vehicle included More

by ERICOLEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 03, 2025

Dealership's communication with customers is horrible. Customers concerns are disregarded a staff is very rude. More

by CHRISSALIDO
Recommend Dealer
No
Oct 07, 2025 -

Volkswagen of Salem responded

Thank you, Chris, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 02, 2025

Was satisfied with work on my car but I never got the car wash I asked for. More

by 999BILLRED9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Risseeuw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 02, 2025

Always had to call to get information about my car. Always had to leave a message when I called. If I called in the morning it would take all day or a couple of days to get someone to call me back. More

by NICHOLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Handy
Oct 07, 2025 -

Volkswagen of Salem responded

Thank you, Nicholas, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 01, 2025

I had a terrible experience at Salem VW. You can see my google review with you would like more details about it. Just straight up awful. I worked with Tony C, Skip Collins, Bailey, and Antho More

by BATES.EVERETT
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Anthony Rose
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip Collins, Tony C, Bailey
Oct 05, 2025 -

Volkswagen of Salem responded

Everett, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 01, 2025

They helped me get my dream car and even worked with my credit with 0 down and drive my car to me . WOW More

by FEATURZZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanya Risseeuw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Volkswagen of Salem responded

Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

September 30, 2025

Quick and easy remote sale out of state with fast shipping. I would buy from them again. More

by padrian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com