Volkswagen of Salem

I arrived a day early for my appointment by mistake. Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day f Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day for my scheduled appt and was happy that the communication was strong and the service was completed earlier than expected. I asked for an emailed receipt and was happily given one. That may seem insignificant, however, that request has been denied at another store. I felt valued as a customer and well taken care of. I was offered a complimentary car wash (another thing not offered where I have been going). I declined, but the offer and gesture is appreciated. This experience was professional, easy, great communication, and just an over-all "can do" vibe. This appt was for a company vehicle, but we have started using this service department for our personal vehicle as well. David Quarles was my service advisor (although he was not the gentleman from the day before that offered to try to fit me in). David was fantastic. This is incredibly refreshing after four years of very frustrating service experiences elsewhere. THANK YOU for taking such great care of me! More

Had a great experience and was grateful that my bad credit didn’t hold me back. I would recommend Volkswagen of Salem to anyone looking for a VW. credit didn’t hold me back. I would recommend Volkswagen of Salem to anyone looking for a VW. More

They were very friendly and not pushy, especially the woman that helped us tonya. I would Definitely come again!!! woman that helped us tonya. I would Definitely come again!!! More

If you want to go to a local VW dealer then this is your choice. I do and it is fine. You have to pay something to somebody so no complaints about rates. They have been going up for 61 years--as long as I h choice. I do and it is fine. You have to pay something to somebody so no complaints about rates. They have been going up for 61 years--as long as I have had cars--and 18 of those years were VW cars, More

Service has always been great! Always fair and reasonable with repairs and maintenance costs. Thanks! Always fair and reasonable with repairs and maintenance costs. Thanks! More

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers More

The crew at Volkswagen of Salem have been helpful and quick to answer questions about service. quick to answer questions about service. More

Good and fast but labor costs are astronomical. Labor is costly 4 times as much as service. It’s not practical Labor is costly 4 times as much as service. It’s not practical More

Easy check in and explanation of services. Reasonable costs to work being completed as well. Thank you for the print out of suggested services so I know what is next on my services. Reasonable costs to work being completed as well. Thank you for the print out of suggested services so I know what is next on my services. More

It was a great experience. They had the exact vehicle I was looking for and made the buying process quick and easy. They had the exact vehicle I was looking for and made the buying process quick and easy. More