Volkswagen of Salem

I was very disappointed with the misinformation about the rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it v rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it very clear that I wanted to qualify for both of those to purchase the vehicle. I was assured that the Fedral would come off the sticker price and the State I would have 6 months post purchase to apply and receive online. After the purchase, I realized that the State Rebate was only for ‘23 and ‘24 Models. Everyone I was in contact with was aware of this before I had signed for the car. I went back in to discuss this with them and figure out if there was a way to make this right. They quickly got the “Sales Manager” out of his office to talk with me. What started out as a respectful complaint quickly devolved into this sales manager treating me like some criminal trying to extort Volkswagen of Salem out of $2,500! He told me “It sounds like you want a refund and that’s never going to happen.” He laughed at me when I voiced my complaints and tried explaining the situation. Another sales agent told me that they are able to run someone’s finances to see what rebates they would qualify for. He said they do it all the time. This was practice was not exercised during my purchase when I had discussed several times with the selling agent that I had planned to obtain both rebates. That was the entire allure to buying a second vehicle. I have never been so humiliated and disrespected in a place of business before like this. I felt like I was getting the shakedown from a used car lot on 82nd Avenue in Portland… and not the exceptional service of Volkswagen of Salem that a co-worker had referred me too. That sales manager had me so angry and disrespected that I had to leave. I do not think I can bring myself to ever do business hear again nor would I refer anyone to either. Buying a car should not feel like this. These are people’s lives and financial responsibilities they are dealing with. More

I have been trying hard to find what to say but ultimately. This is a typical dealership this is their job so yes nice people, but they are sales people non the less. Sometimes you have to deal wit ultimately. This is a typical dealership this is their job so yes nice people, but they are sales people non the less. Sometimes you have to deal with them. I do have a beautiful truck out of the deal even if it has “minor” fixes. All the fixes that are not covered by their extra warranty but still need to be handled. So yes I do recommend this dealership just as much as I recommend any other dealership there is nothing special about them and well if you want a better rating than be the change and do better. More

Didn’t get back to me until I had a problem with the brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the sit brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the situation. I will never buy from them again! More

Did a good job of checking the vehicle over for any issues. Replaced a fuel line under warranty. Competent service people. issues. Replaced a fuel line under warranty. Competent service people. More

They were very helpful & the purchase went smoothly. Thank You! We will think about them the next time we are in the market. Thank You! We will think about them the next time we are in the market. More

The salesman, Chase who I had an appointment with was very cordial, friendly and very knowledgeable. Chase was very helpful with questions that I presented to him and explained them clearly. Chase is a very cordial, friendly and very knowledgeable. Chase was very helpful with questions that I presented to him and explained them clearly. Chase is a definite asset to this dealership and I will refer friends and family to Chase ….. thank you very much Chase ! More

Everyone was very helpful. I really enjoyed working with Taylor on the purchase of my new car. I really enjoyed working with Taylor on the purchase of my new car. More

The process took forever - 4. 5 hours. We were convinced they were moving slowly because we had a baby with us and they wanted to put on pressure so we’d be more agreeable. Typical 5 hours. We were convinced they were moving slowly because we had a baby with us and they wanted to put on pressure so we’d be more agreeable. Typical dealer xx about installed aftermarket LoJack for $500, which they didn’t provide any additional information for like how to use it. Also had to tell them no 5 times regarding their warranty, which magically moved in price from 4k down to 1500. Oh and the $250 doc fee appeared out of thin air too. Oh and they got our requested financing terms wrong then complained about how they would have to start the process over if we wanted to change it. Basically a typical dealership trying to squeeze every penny out of you with hidden fees and financing tricks. More

I purchased a vehicle from Volkswagen of Salem via their website. From start to finish, this was a very smooth transaction. Communication was excellent and I received timely (if not immediate!) responses website. From start to finish, this was a very smooth transaction. Communication was excellent and I received timely (if not immediate!) responses to my questions, Every part of the purchase instilled confidence in the team. Great job! More

Awesome service. Awesome deals. Awesome Wheels. Awesome prices. Awesome communication. Awesome work. Awesome place. Awesome. Awesome. If you don't buy or get services Awesome deals. Awesome Wheels. Awesome prices. Awesome communication. Awesome work. Awesome place. Awesome. Awesome. If you don't buy or get services here... Your doing yourself a disservice More