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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
983 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 983 reviews

May 16, 2024

Easy, fast and friendly service. Always return my truck clean and fresh. Surprisingly fast response times for how busy they are. Ten out of ten always recommend. More

by LOSVECINOSLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

Chase and Bailey worked hard to get me into the vehicle I really wanted! Outstanding customer service and very professional with a relaxed buying experience! I would highly recommend buying from them! More

by BRANDON.POEHLER.BP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase, Morgan
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May 16, 2024 -

Volkswagen of Salem responded

Brandon, It's fantastic to hear that Chase and Bailey provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 15, 2024

Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Volkswagen of Salem responded

Thank you, Jesse, for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad Greg was able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

My issues were not resolve but charged very expensive cost without reasoning. I was not More

by DEKELEWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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May 18, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind contacting us so we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 15, 2024

I’m very happy with my new car! Tanner was so helpful and nice, I really appreciated him taking the time to answer my questions and making sure I was informed on the options availab More

by BRITTANY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Toreson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Case, Bailey, Devin, Perry
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May 15, 2024 -

Volkswagen of Salem responded

Thank you, Brittany! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 14, 2024

Great to work with, always willing to help out and answer all of my questions. Thanks guys! More

by BELLNANCY949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, Nancy, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 14, 2024

The sales experience was great. I really enjoyed working with Igor. He was very knowledgeable and a good listener. The finance guy was very organized and personable. More

by JULI MEYER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Igor Slobodyan 5 stars!!
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May 15, 2024 -

Volkswagen of Salem responded

Thank you, Juli, for sharing your experience with us! We're happy to hear it went well with Igor and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 13, 2024

After other mechanics wasted our time (6 eeeks) and mucho dinero VW fixed it in tow days for a minimal charge More

by WMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 13, 2024

Very helpful and patient with me on getting me a truck thank you so much More

by SANCHEZKALY719
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dema
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May 13, 2024 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 13, 2024

I feel like I get good service and I trust the facility. I am bummed about the cost of a plastic cover for my key area on drivers side. It was removed I believe by someone trying to get into my car. 200. More

by mlclark911
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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