Volkswagen of Salem

They are great with customer service. They go the extra mile to do a great job They go the extra mile to do a great job More

Greg, Josh and Ryan are extremely responsive and professional. They do a great job of setting the expectation and clearly explain work being performed and recommended. professional. They do a great job of setting the expectation and clearly explain work being performed and recommended. More

Stayed late to get the deal done. Wish the deal was better. But overall folks involved were nice and patient. Wish the deal was better. But overall folks involved were nice and patient. More

They were straight forward and cut me a good deal. Nice people, very helpful, very nice Nice people, very helpful, very nice More

Sam followed up on all of my questions and concerns. I think he even came in on his day off to finish working out the details. Jesse was thorough and efficient. Perry went out of his way to help answer I think he even came in on his day off to finish working out the details. Jesse was thorough and efficient. Perry went out of his way to help answer a question for me. More

Good Brought my car in for oil change, was greeted, they took information, I waited in lobby, they came and got me when car was finished. took information, I waited in lobby, they came and got me when car was finished. More

It was not very personal. This was my first visit and I would have appreciated someone talking to me about the service completed. I felt like a number. This was my first visit and I would have appreciated someone talking to me about the service completed. I felt like a number. More

The service was very great, and I felt all my questions were answered greatly and efficiently. The buying process was made very quick and simple by chase. were answered greatly and efficiently. The buying process was made very quick and simple by chase. More

Fast friendly service. Went back 3 times to test drive difference vehicles. Very penitence with me the whole time. Multiple staff members everyone was helpful and friendly. Went back 3 times to test drive difference vehicles. Very penitence with me the whole time. Multiple staff members everyone was helpful and friendly. Seems like a great team environment with everyone helping each-other out More

Initially took it in for malfunctioning speed sensors. Wouldn't work on it without a $250 scan that take 30 seconds. Asked if they were going to charge me for an hour could they double check their work on Wouldn't work on it without a $250 scan that take 30 seconds. Asked if they were going to charge me for an hour could they double check their work on my brake switch that disabled my cruise control. Nope, thats another hour of 'labor' for a total of $500 for a minute of work. Took it to McMinnville and had the work done, faulty speed sensors wouldnt have logged a code for them to scan anyway and dealership has a history of incompetence in fixing cars under warranty and blaming random things to get out of it. Not about to pay $500 for nothing. Took it in for a malfunctioning windshield wiper. Should have been $350 to replace the whole unit. Got charged $250 for diagnosis, then another $250 to reattach the swing arm to the wiper. Service staff was rude, antagonistic and unhelpful. More