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Volkswagen of Salem

Salem, OR

4.3
980 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 980 reviews

January 17, 2024

Listened to my needs and worked well with me on them Didn't try to change my mind and was straightforward More

by MARIAHINOJOS
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Jan 18, 2024 -

Volkswagen of Salem responded

Maria, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

We loved working with Tanner. We felt like we made a friend! we would buy there again More

by SQUIRRELBIRD1954
Recommend Dealer
Yes
Employees Worked With
Tanner Case
Jan 18, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words for Tanner, and for taking the time to leave us this wonderful feedback! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 17, 2024

It was positive and everyone was helpful. Brenden was positive and gave straightforward and honest answers. The only issue is that the waits were long and there was an issue getting keys for More

by 25ESTACIO75
Recommend Dealer
Yes
Employees Worked With
Brenden
Jan 17, 2024 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 17, 2024

I made the appointment online. checked in and was given service options. Waited in the waiting room I went through an uneventful check out. More

by Jarthurdavis72
Recommend Dealer
Yes
Employees Worked With
Joshua mcelwain
Jan 17, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

The first experience was great the guy who got me into a rental was amazing ! Then Greg Bell took over . He was the rudest person to me . Very disrespectful until I in fact showed him he was wrong about the More

by MEMEAKAMISSY
Recommend Dealer
No
Employees Worked With
Greg bell
Jan 20, 2024 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

It was an easy experience. Sam was great, helpful, knowledgeable and eager to help us out with our new vehicle. More

by HSMITHSISBACH
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 18, 2024 -

Volkswagen of Salem responded

Sam, Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 17, 2024

Great service, very helpful Professional and took the time to explain everything like the VW app More

by RPFUSS
Recommend Dealer
Yes
Employees Worked With
Tanner
Jan 18, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. Tanner and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

January 17, 2024

If I need to leave the car overnight, tell me sooner than the 3hours I waited in the lobby. More

by AMMONPM
Recommend Dealer
No
Jan 20, 2024 -

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

My only issue with havi g my service done here is when i tell them i just want the oil changed and nothing else they always want me to do otjer thungs which amount up to thousands of dollars to have done. More

by cmelton602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. Customer service is our top priority and we appreciate your candid feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 16, 2024

It was excellent I'm satisfied that, I made the right choose by going to Vw. More

by EDWIN10QUINTA
Recommend Dealer
Yes
Employees Worked With
Justin Hohenshelt
Jan 17, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team, Edwin. We're glad to hear we delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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