Volkswagen of Salem

Greg has always gone above and beyond with communication and getting my service needs taken care of. Thanks for being a solid person I can trust! and getting my service needs taken care of. Thanks for being a solid person I can trust! More

Warm, friendly people. We enjoyed everyone we met. Great to work with, even with not so great credit. We enjoyed everyone we met. Great to work with, even with not so great credit. More

Friendly and understanding The sales staff was knowledgeable and helpful to us when new communication was needed knowledgeable and helpful to us when new communication was needed More

Service was horrible had to call and get updates, was not kept in the loop for service of my car, had it for over a month and half a tank of gas was used for test drives kept in the loop for service of my car, had it for over a month and half a tank of gas was used for test drives More

I had been to the dealership 4 times and no one bothered to greet me out on the lot. When I entered the building I went to the front desk and ask to speak to a salesperson . Brenden was at the desk and said to greet me out on the lot. When I entered the building I went to the front desk and ask to speak to a salesperson . Brenden was at the desk and said he could help me. He is very nice and showed my wife and I the truck we ask about . He answered most of my questions and was very polite. We tried to figure out a price but we were far off on what I could do . Perry came to the desk and we talked but still off in price. It took a couple of days for us to come to a figure that would work. I made an appointment to sign paperwork for 2:00 . I arrived on time and after waiting 30 mins I was turned to Tayler because Brenden had called in a couldn't make it. Tayler was very good at taking over. Very pleasant she did much of the write up on what we agreed to by text . Then I waited and at 4:15 I went to meet Mike for the final paperwork . Left dealership at 4:45 . It took way too long. More

Went well. Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted More

Very quick, excellent work Customer service was friendly and polite They cleaned my truck well and polite They cleaned my truck well More

I had an issue with something and he went above and beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW. beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW. More

The dealership has invariably been efficient, courteous, prompt, and informative with this and other service appointments. Since we travel two hours for our appointments, it is not possible to drop off the prompt, and informative with this and other service appointments. Since we travel two hours for our appointments, it is not possible to drop off the vehicle, so we enjoy the amenities of the waiting area in the comfortable seating provided. More

This dealership does not know what they tell there customers then they change there story's and wonder why customers get upset and contact corporate then they don't do anything either for the customer customers then they change there story's and wonder why customers get upset and contact corporate then they don't do anything either for the customers so just take ur car somewhere else More