Back

Volkswagen of Salem - Service Center

Salem, OR

4.1
597 Reviews

597 Reviews of Volkswagen of Salem - Service Center

Sort by
August 04, 2025

I was not impressed with the service department. I was told to bring my diesel truck in because they have a diesel mechanic. Turns out he couldn’t work on it for some reason. They did refund the ser More

by BPG077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who I delt with.
August 04, 2025

They were not very quick, too hard to schedule, and left the car pretty dirty after the maintenance/recall work. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

The service center people were professional, helpful, honest with me, and offered me a rental car while mine was in the shop. The length of time I had to wait for the car to be fixed was 3 weeks! Though More

by 1MOONGAZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

August 01, 2025

Slow service department. Would not recommend. They schedule you a time for an oil change then make you wait an entire day to complete the 30 minute service. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
July 31, 2025

Very happy with our service at VW of Salem. Ryan is an awesome technician & all the service staff is amazing. More

by JULESTAUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Nisly
Jul 31, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

July 31, 2025

Very polite and courteous treated me like a person instead of a number very kind place to come More

by JACKYLROBERTSON0155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

July 30, 2025

Was very happy with my service. Cost was more than expected. Service was great! Would use you again. More

by TERRI4GVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

July 30, 2025

I was very pleased with the service and kindness of the staff. Very professional! I will recommend your service to others. More

by JUDY-LOVES-BINGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Hand
Jul 31, 2025 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

July 29, 2025

I took my Bug in because an interior light was continuously on, thus draining the battery. Your tech could find nothing wrong other than I needed a new battery. When I started to leave the dealers More

by Linda Ditchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Jul 30, 2025 -

Volkswagen of Salem responded

Thank you, Linda, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

July 28, 2025

the dealership had a good atmosphere it was clean the staff were respectfull and friendly More

by KOEYKREISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

1
...