Volkswagen of Salem - Service Center

The service center was great. Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! More

Consistently great service from the team. I was given 15% off the total charge by the service manager. Yay! I was given 15% off the total charge by the service manager. Yay! More

The dealership had our car more than we did in the first 2 weeks that we owned our car. 2 weeks that we owned our car. More

Great service would recommend everyone to go Volkswagen dealership service of Salem Oregon great people dealership service of Salem Oregon great people More

Took care of the problem in a pleasant and professional manner. Very satisfied with the service. manner. Very satisfied with the service. More

Quick reception/drop off. Quick oil change/service. Out in a little over an hour. Quick oil change/service. Out in a little over an hour. More

I arrived a day early for my appointment by mistake. Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day f Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day for my scheduled appt and was happy that the communication was strong and the service was completed earlier than expected. I asked for an emailed receipt and was happily given one. That may seem insignificant, however, that request has been denied at another store. I felt valued as a customer and well taken care of. I was offered a complimentary car wash (another thing not offered where I have been going). I declined, but the offer and gesture is appreciated. This experience was professional, easy, great communication, and just an over-all "can do" vibe. This appt was for a company vehicle, but we have started using this service department for our personal vehicle as well. David Quarles was my service advisor (although he was not the gentleman from the day before that offered to try to fit me in). David was fantastic. This is incredibly refreshing after four years of very frustrating service experiences elsewhere. THANK YOU for taking such great care of me! More

I have taken my new 2024 Tiguan there 3x’s and took 2 weeks each time weeks each time More

Friendly. Appreciate the free Lyft rides. Appreciate the free car wash. Appreciate them looking over my truck. Appreciate the free Lyft rides. Appreciate the free car wash. Appreciate them looking over my truck. More

Lobby has dilapidated furniture and minimal services. Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer a Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer and what was requested to be taken care of has not been completed. Extremely frustrating. Car is often times returned dirty. I’m selling my VW though I really enjoy this car bc of LITHIA. More