Volkswagen of Salem - Service Center

Have always been pleased with the customer service at Volkswagen of salem. They are kind, considerate, and helpful. Volkswagen of salem. They are kind, considerate, and helpful. More

On time, respectful staff. Full itemized detail the work that was performed and what should be done in the near future. Full itemized detail the work that was performed and what should be done in the near future. More

Great service, friendly people, fast response, pointed out future service needs. Overall positive experience with Greg and crew! out future service needs. Overall positive experience with Greg and crew! More

Got my car diagnosed within a day and parts ordered promptly, repair was done the within the week. promptly, repair was done the within the week. More

Service advisors spoke to me as if I was incompetent, interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a jump. There was no complimentary cleaning provided (thought this was common, or at LEAST a vacuum or outside wash.) Most irritating of all, after spending an outrageous amount of money and time without my vehicle, my car still exhibits the issues it had prior, the sole reason for taking it in to get “fixed!” More

Great customer service. Very informative. I got my vehicle back before the promised time. I will be back in the future, with my non Volkswagen vehicles. Very informative. I got my vehicle back before the promised time. I will be back in the future, with my non Volkswagen vehicles. More

Fast and Professional and went above and beyond what I was expecting. Service manager is great was expecting. Service manager is great More

Brought my car in to get a key fob programmed to my car had great service had great service More

I was able to get my car in and fixed quickly even though it was under warranty and I didn’t pay anything. it was under warranty and I didn’t pay anything. More

Came in to have stuck hood latch repaired. Got home and it won’t open. $195 later. Now I have to go back. Got home and it won’t open. $195 later. Now I have to go back. More