Volkswagen of Salem - Service Center

All good except for pushy sales writer Pushed into service contract when i said no but he kept on . service contract when i said no but he kept on . More

Everything went very well. Easiest time I've ever had buying a car. Very helpful. My only complaint is that I sent an email the next day with information that was requested, an Easiest time I've ever had buying a car. Very helpful. My only complaint is that I sent an email the next day with information that was requested, and asked a question, and that email went unanswered. More

It was great. Salesman was very knowledgeable and showed us everything we wanted to see Salesman was very knowledgeable and showed us everything we wanted to see More

Awesome guy in the service department Fast friendly answered all my questions I had for him. answered all my questions I had for him. More

Not friendly. Didn't come get me when my vehicle was done. Never does car washes. Didn't come get me when my vehicle was done. Never does car washes. More

He told me what was wrong with my car and how much it would cost to fix it. Gave me updates on the progress and how much it will cost me. would cost to fix it. Gave me updates on the progress and how much it will cost me. More

Poor. Jetta was in the shop for 6 full days for transmission service, coolant service and diagnostics. Jetta wasn't touched in 6 days until I threatened to Jetta was in the shop for 6 full days for transmission service, coolant service and diagnostics. Jetta wasn't touched in 6 days until I threatened to take it to a different shop. When I picked up the car on the 7th day, only the transmission service and coolant service were completed. Diagnostic was incomplete More

I was told my oil change would take about an hr to and hr and a half hour. because you guys were somewhat behind. I was never told my car was ready, so i checked after 3 hours and was told my service person and a half hour. because you guys were somewhat behind. I was never told my car was ready, so i checked after 3 hours and was told my service person went to. Lunch and my car had been done for god only knows how long. More

I mean the customer experience I encountered was good, just a little confusing why I had to make an appointment just for it to take an hour and a half, I understand there's a line but that's insane. just a little confusing why I had to make an appointment just for it to take an hour and a half, I understand there's a line but that's insane. More

Greg, Josh and Ryan are extremely responsive and professional. They do a great job of setting the expectation and clearly explain work being performed and recommended. professional. They do a great job of setting the expectation and clearly explain work being performed and recommended. More