Volkswagen of Salem - Service Center

The follow up was really good and they were able to finally get my jeep repaired despite issues that were not their fault. finally get my jeep repaired despite issues that were not their fault. More

I don't like the sales people attempting to get you to buy services you don't need. Just do the work I ask you to do nothing else. buy services you don't need. Just do the work I ask you to do nothing else. More

Friendly customer service. Fairly quick. Clean building Thanks for the coffee. I enjoyed it. Thanks Fairly quick. Clean building Thanks for the coffee. I enjoyed it. Thanks More

Very understanding and helpful They squeezed me in when I didn't have an appointment and fixed my car. Very appreciative didn't have an appointment and fixed my car. Very appreciative More

Brought in my car to get the clock spring fixed. It was done way faster than I thought it would be. It was done way faster than I thought it would be. More

I recently had an issue with the spare tire on my VW Touareg while travelling and called this dealer and was encouraged to come in to solve my problem. The Service Department sluffed me off to Parts who Touareg while travelling and called this dealer and was encouraged to come in to solve my problem. The Service Department sluffed me off to Parts who said I probably need a new spare which would cost $450 and be available in 3-4 days. However, Parts told me that Service might be able to repair the tire and directed me back to Service. Service then told me these spares are not repairable (they would not even look at the spare) and I would need a new one. I left without any resolution. Upon completing my trip I went to my local tire dealer and was able to repair my spare for $30. Volkswagen of Salem was no help whatsoever and a complete waste of my time. More

Thanks They did the work in a timely fashion and a pretty thorough checkpoint inspection. thorough checkpoint inspection. More

The part wasn't covered under the warranty, that I paid before. But they did a good job before. But they did a good job More

I made the appointment online. checked in and was given service options. Waited in the waiting room I went through an uneventful check out. checked in and was given service options. Waited in the waiting room I went through an uneventful check out. More

Listened to my needs and worked well with me on them Didn't try to change my mind and was straightforward Didn't try to change my mind and was straightforward More