Volkswagen of Salem - Service Center

My VW Passat is 21 years old. I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, fin I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, finding the parts, taking the time to deal with difficult issues. Good communication with the customer about the stages of progress in what was a lengthy repair. When my car was partly dismantled I was shown, in person during the repair process, the car's condition and specific failures that were being corrected. That was invaluable, illuminating, and much appreciated. More

Greg Bell and his service team are thorough, courteous, and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have be and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have been working with them for over 10 years and have never been disappointed. More

They were very accommodating to my needs! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! More

I received prompt service, with all manor of courtesy. I will look to them when I replace my current vehicle. I will look to them when I replace my current vehicle. More

Excellent customer service, always friendly and efficient. Competitive pricing. Waiting room has good coffee drinks! efficient. Competitive pricing. Waiting room has good coffee drinks! More

Don't even bother making an appt they'll still take 6+ hrs to look at your vehicle. A complete joke!!! hrs to look at your vehicle. A complete joke!!! More

Greg, my Service Manager, worked patiently over a three week period to get my navigation fixed. He was always courteous. I felt respected. week period to get my navigation fixed. He was always courteous. I felt respected. More

I'm very satisfied with the professionalism and willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will defin willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will definitely would recommend VW of Salem to everyone I know and I will be returning again when needed. More

They were wonderful to work with while my car was in getting repairs done. The “texting” was very convenient. They were very prompt to reply if I had questions. getting repairs done. The “texting” was very convenient. They were very prompt to reply if I had questions. More

Gregg is absolutely phenomenal. He greets me on a first name basis (even more impressive when everyone is wearing masks) and goes out of his way to deliver personal, fast, and customer-friendly service eve name basis (even more impressive when everyone is wearing masks) and goes out of his way to deliver personal, fast, and customer-friendly service every single time. Gregg is a model example of the long lost art of "customer first" service. I will bring my car to VW of Salem every time for service as long as Gregg works there. More