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Volkswagen of Salem - Service Center

Salem, OR

4.1
563 Reviews
Call Service Center (503) 400-6307

563 Reviews of Volkswagen of Salem - Service Center

Sort by
September 22, 2023

Customer service is attentive and efficient. I appreciate the Lyft service connection. I’ll be back. More

by MARI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quayle’s
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September 18, 2023

It was very clean and provided exceptional service being done in sufficient time according to the time frame they said. More

by RAMILLER679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Volkswagen of Salem responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Gregory Bell | Service Manager

September 17, 2023

Very nice waiting area. I was glad to be able to come really early. Lots of texting. More

by CAROLJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 20, 2023 -

Volkswagen of Salem responded

Thank you for visiting our service department and for leaving the kind words, Carol. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Gregory Bell | Service Manager

September 16, 2023

Super friendly helped me with all of my needs would definitely come back here again More

by DEVINHANDLEBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Volkswagen of Salem responded

Thanks for your perfect review, Devin! We're glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Gregory Bell | Service Manager

September 16, 2023

My car salesman Brendon is a friend of mine and he really did a great job of helping me find exactly what I needed for a new car. Even if I didn’t already know Brendon outside of the dealership, I would have More

by ZACH051993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Braff
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Sep 20, 2023 -

Volkswagen of Salem responded

Thank you for leaving us this great review, Zach! I am very happy to hear that Brendon could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chris Keown | General Sales Manager

September 16, 2023

They were very respectful and took a lot of time to find out the issues with my vehicle More

by MELISSAWESLEY81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Volkswagen of Salem responded

Melissa, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Lithia Volkswagen of Salem and we look forward to your continued business! Sincerely, Gregory Bell | Service Manager

September 15, 2023

Tried to buy a car online. Nobody ever contacted me after multiple attempts. Poor customer service. More

by RBARRAZA1057
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joshua Hunsaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Volkswagen of Salem responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Chris Keown | General Sales Manager

September 15, 2023

I purchased both of my Volkswagens from VW of Salem and I have always taken them back for any and all service. Greg Bell and his team always go out of their way to give me the best service and take the best More

by KELLYK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Volkswagen of Salem responded

Kelly, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Chris Keown | General Sales Manager

September 13, 2023

I’ve been going there since 2014 when we bought our first VW and the service department has always been friendly and helpful More

by MOLLYJOGOURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Volkswagen of Salem responded

Hi Molly and thank you! I can't tell you how much we appreciate your customer loyalty! Sincerely, Gregory Bell | Service Manager

September 11, 2023

Very responsive, available, convenient, courteous in offering a ride home with a Lyft during my service. Willing to help or find someone who can. More

by ERINMORITSUGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 13, 2023 -

Volkswagen of Salem responded

Erin, thank you for your kind words. We feel our service department is what makes Lithia Volkswagen of Salem special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Gregory Bell | Service Manager

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