Volkswagen of Salem - Service Center

Greg Bell and his team are great to work with and treat me very good when I am in for a service. A shout out to Colin in the shop, Colin is the one who always works on my car. me very good when I am in for a service. A shout out to Colin in the shop, Colin is the one who always works on my car. More

I bought my 2012 Tiguan new from another VW dealer. I have taken it to VW of Salem for the past several years for service and have always found everyone to be helpful and pleasant. I now have a more ma I have taken it to VW of Salem for the past several years for service and have always found everyone to be helpful and pleasant. I now have a more major mechanical issue that I have scheduled for evaluation and repair. I believe the issue is mostly related to a failing water pump. I hope all goes well with the repair/s and that I can get my Tiguan back on the road with reliability. At this point, I have been really happy with Salem VW and have given a 5 star rating. I will follow-up after the upcoming diagnosis and repair/s. I am optimistic that the rating will maintain itself. More

My VW Passat is 21 years old. I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, fin I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, finding the parts, taking the time to deal with difficult issues. Good communication with the customer about the stages of progress in what was a lengthy repair. When my car was partly dismantled I was shown, in person during the repair process, the car's condition and specific failures that were being corrected. That was invaluable, illuminating, and much appreciated. More

Greg Bell and his service team are thorough, courteous, and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have be and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have been working with them for over 10 years and have never been disappointed. More

They were very accommodating to my needs! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them! More

I received prompt service, with all manor of courtesy. I will look to them when I replace my current vehicle. I will look to them when I replace my current vehicle. More

Excellent customer service, always friendly and efficient. Competitive pricing. Waiting room has good coffee drinks! efficient. Competitive pricing. Waiting room has good coffee drinks! More

Don't even bother making an appt they'll still take 6+ hrs to look at your vehicle. A complete joke!!! hrs to look at your vehicle. A complete joke!!! More

Greg, my Service Manager, worked patiently over a three week period to get my navigation fixed. He was always courteous. I felt respected. week period to get my navigation fixed. He was always courteous. I felt respected. More

I'm very satisfied with the professionalism and willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will defin willingness to go the extra way to answer my questions. Every time I called the service department they always responded respectfully. I will definitely would recommend VW of Salem to everyone I know and I will be returning again when needed. More