Volkswagen of Salem - Service Center

Scheduling issues and no follow through Dude told me to come pick up the car then acted surprised when we showed up to pick up the car. Said he scheduled a recall repair for a week later and day of appoint come pick up the car then acted surprised when we showed up to pick up the car. Said he scheduled a recall repair for a week later and day of appointment was told he never actually scheduled it. More

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

Quick, efficient but would have liked to have been notified of my head light being out and low on washer fluid. And the opportunity to have those services notified of my head light being out and low on washer fluid. And the opportunity to have those services More

Scheduled a last minute oil change and replace the fuel filter(s). Work was done on time and as promised. Thank you. filter(s). Work was done on time and as promised. Thank you. More

Hard to schedule left 2 vacuum lines not clamped which left me in LA with check engine light. I was stress and very upset. left me in LA with check engine light. I was stress and very upset. More

Above & beyond! Dave assisted me with a difficult insurance company. Also helped with a repair thru my extended warranty. He is * stellar* !!! Dave assisted me with a difficult insurance company. Also helped with a repair thru my extended warranty. He is * stellar* !!! More

Professional Kept me updated Impressed with whole experience I would trust them with my car again experience I would trust them with my car again More

Very knowledgeable and efficient. Able to answer questions that other VW service departments could not. Able to answer questions that other VW service departments could not. More

Salesperson was pushy, didn't take time to understand what I wanted, and I ended up in a car I don't actually like. After the transaction was finished and we were waiting on finance he tried this weird ' what I wanted, and I ended up in a car I don't actually like. After the transaction was finished and we were waiting on finance he tried this weird 'gotcha' move about my music taste??? Then told me 'not that it's my business but you could have afforded something more expensive' like my dude if you'd backed off at any point maybe I would have. I've had good experiences there before and I want to be able to recommend the dealership to people who are commenting on my new car, but I just can't! Plus, I've received many texts and emails about rating! Which I've already done! If I could do it again I would not have purchased and gone somewhere else where I'd be heard and in my dream car. ????? More