Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of South Charlotte
Charlotte, NC
2,187 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff.
If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help.
Thanks
Mark Cohen
GM
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,187 reviews
December 13, 2018
Great service and friendly. Was just coming into see what they could due for me after another dealership racked me over the coals a few years back. Moe was able to get me in a n Was just coming into see what they could due for me after another dealership racked me over the coals a few years back. Moe was able to get me in a new car and got me on the right track. He worked quickly and didn't take my whole day. Very professional and friendly. Christopher was also friendly and helpful in making decisions about financing and extras such as GAP insurance. There was no pressure as i was making decisions. More
by Amy
December 12, 2018
Very professional great service Great service, never felt rushed, the sales person was very helpful to find the right vehicle under my budget. The whole process was very smooth. Great service, never felt rushed, the sales person was very helpful to find the right vehicle under my budget. The whole process was very smooth. More
by Wito
Employees Worked With
December 11, 2018
Great experience Spiros is exceptional resource with a lot of knowledge and advice His approach is very friendly and professional makes you feel appreciated Thank Spiros is exceptional resource with a lot of knowledge and advice His approach is very friendly and professional makes you feel appreciated Thank you Yianni More
by YIanni
Employees Worked With
December 11, 2018
Discrimanation towards women I wish I could give a raving review about my experience at VW of South Charlotte. Due to Joerg Kuehni, that would be impossible. Nobody likes to giv I wish I could give a raving review about my experience at VW of South Charlotte. Due to Joerg Kuehni, that would be impossible. Nobody likes to give a bad review, that means that they had a bad experience and it affected them in someway. Joerg was so condescending to me and accused me of breaking my own window that he actually made me cry. He told me that unless there is a code that they can not fix it. He informed me that VW does not allow that and they can't take my word for it. He recanted that statement after he said it. From the first phone call to him when I made my appointment he was so disrespectful and so unpleasant that I didn't want to deal with him. When I asked him his name and I repeated it back to him, he spelled it so slow pausing after each letter, being rude. I asked my husband to take the day off of work and go with me since he heard the noise too and Joerg already implied I was making it up. My husband and I dropped off my car and from the moment we stepped into Joerg's office he was trying to intimidate me from his body language and told me that there was nothing wrong with my car and accused me of breaking it on purpose. Joerg treated me very rude and was talking down to me, I do believe it was because I was a woman. He talked and dealt with my husband completely different. With my husband there I did tell Joerg that I felt he was discriminating against me because I was a woman and he didn't believe me because I was a woman. He responded by saying, "I am sorry you feel that way. " I responded by saying, "That is the opposite of an apology, obviously you don't think you have done nothing wrong." He then said to me, "You are offended because I didn't laugh at your joke." I told him not to comment on how I feel. I asked who his boss was and he just said "John", I replied, "just John?" He then told me his last name. The entire time he talked to me he was tearing up a piece of paper. This was very threatening to me. I felt like he could snap at any moment. I knew my husband wouldn't let anything happen to me. There was not one other female employee in the service department. As a woman I would feel very uncomfortable and unsafe to-go back to VW South Charlotte alone. As we left that day, Joerg said in a very sweet and sarcastic tone, "Merry Christmas and Happy Holidays." I was wearing a Santa hat, so he obviously knew I celebrated Christmas. I turned around and said, "really? Again condescending." He was mocking my beliefs. My husband was furious, he told John later, that Joerg had 2 upset customers in his office and his is going to say in a happy voice, "Merry Christmas and Happy Holidays." My husband took the way I was treated way worse then I probably did. He has encouraged me to come forward and tell how I was treated by Joerg. They of course were unable to fix my car and my husband had to take it back. It is a shame that I can no longer do business with the dealership I bought my car from due to the fact they allow an employee to treat a woman differently than a man. That is discrimination. More
by Boeinggirl
Employees Worked With
December 07, 2018
Easy does it Spiro was a great salesman. He wasn't pushy like most cars salesman. He just sold the car for what it was. Definitely would get another Volkswagon fro Spiro was a great salesman. He wasn't pushy like most cars salesman. He just sold the car for what it was. Definitely would get another Volkswagon from here More
by Ddanks
November 19, 2018
Helpful and made the experience simple This was my family’s second time leasing with South Charlotte VW and Moe made the transition smooth for us. Very willing to provide detailed cost brea This was my family’s second time leasing with South Charlotte VW and Moe made the transition smooth for us. Very willing to provide detailed cost breakdowns and to help me reach a reasonable payment. Would definitely recommend. More
by sellerssc
November 16, 2018
Continues To Raise The Bar Al Condrey and team are outstanding. Professional, responsive, and courteous! My headlight went out on Tuesday night and they had me in the next day a Al Condrey and team are outstanding. Professional, responsive, and courteous! My headlight went out on Tuesday night and they had me in the next day and out in no time. This dealership/service center is the finest I have seen in 35-years of driving. More
by Jetta123
Employees Worked With
Al Condrey
November 13, 2018
Traded in Honda Van for 2016 Tiguan Wonderful experience at this dealership when we traded our older Honda van for a 2016 Volkswagen SUV. The Sales Consultants who helped us were very f Wonderful experience at this dealership when we traded our older Honda van for a 2016 Volkswagen SUV. The Sales Consultants who helped us were very friendly. We picked a very rainy day to make our trade-in, and despite the lousy and chilly weather we received a warm welcome and excellent help with our purchase. We will be back when my husband is ready to purchase his next vehicle! More
by MeanBean
Employees Worked With
Andrew Woods, Saaid Olmedo
November 01, 2018
Great experience with Spiro Spiro and team were great from beginning to end. They gave me an awesome deal on a new 2019 Jetta! I will definitely be back to purchase another car. Spiro and team were great from beginning to end. They gave me an awesome deal on a new 2019 Jetta! I will definitely be back to purchase another car. This is my second brand new car from them. More
by Gingrasalan
October 29, 2018
Awesome Service I came in after a tire blow out to get a new set of tires. Adam informed me of a tire special that was currently going on, as well as a very informati I came in after a tire blow out to get a new set of tires. Adam informed me of a tire special that was currently going on, as well as a very informative recommendation on which tires to chose. Adam also walked me to the back to give me a detailed breakdown and first hand look at all the issues that were discovered with my car as well as the options I had to get them taken care of. Adam stayed in constant contact and service was completed faster than expected!. More
by TRob
Employees Worked With
Adam Mikels
