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Volkswagen of South Charlotte

Charlotte, NC

4.9
2,187 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,187 reviews

May 23, 2022

We had an amazing experience working with the VW South Charlotte team, especially Moe Borno! We loved working with Moe as he took the time to really understand what our needs and wants were, he's extremel More

by Dillon F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Terrell
May 24, 2022 -

Volkswagen of South Charlotte responded

Hi Dillon, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

May 21, 2022

Check engine light, oil change. Got me right in 7am next day. John Keating excellent communication. Even though it took much of the day - provided a shuttle to work and from work More

by ericn.dibble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Hahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2022 -

ericn.dibble responded

Verified

May 18, 2022

I was recommended. ... because I've worked at dealerships in Raleigh I was aware of the tactics. My experience totally debunked. Joerg was an example of customer satisf More

by Ms A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Volkswagen of South Charlotte responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 16, 2022

The smooth process and very helpful staff made my first car buying experience easy. Volkswagen of South Charlotte and the crew have given me their full attention to all my car needs. Thanks again for the g More

by RafaelSchettini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwasi Asante-Ansong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saaid Olmedo
May 18, 2022 -

Volkswagen of South Charlotte responded

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2022

This is my third vehicle from VW South Charlotte! They have my business forever. Great people and service. Gene Patel is your man whenever you need anything! More

by teddi.haliscak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saaid Olmedo
May 17, 2022 -

Volkswagen of South Charlotte responded

Hello, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 12, 2022

Chris and Saaid absolutely rocked it. We came in to trade in our Jetta and walked out within a few hours with a brand new SUV. Hands down the greatest car buying experience. More

by sabrina preacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saaid Olmedo
May 14, 2022 -

Volkswagen of South Charlotte responded

Hi Sabrina, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2022

Spiro was great! He did everything possible for us to leave the dealership with the perfect car for my mom. Things could not have been better. ¡Thank you Spiro! More

by jacoborami
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Volkswagen of South Charlotte responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at Volkswagen of South Charlotte we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

May 12, 2022

The first time I called Gene he answered my questions and was so polite and not pushy at all with what I was looking for. When I went in to actually see the car, he was so knowledgeable and provided excellen More

by cvatbrazil23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2022 -

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2022

I had the best experience purchasing my suv with Gene. I arrived with just a few hours left in business hours. I was never rushed and Gene did a wonderful job helping find the right vehicle for my budget. More

by davisnlaurin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Volkswagen of South Charlotte responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Volkswagen of South Charlotte so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

May 07, 2022

I purchased a car from VW of South Charlotte and the sales representative was Chris Hand. Chris was very helpful and honest, he handled my documentation very quickly, answered my questions with patience More

by Prasad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saaid Olmedo
May 09, 2022 -

Volkswagen of South Charlotte responded

Hi Prasad, thank you for your positive review. We're glad to hear that you found our team here at Volkswagen of South Charlotte so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!

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