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Volvo Cars Santa Monica

Santa Monica, CA

Overview
Employees
Reviews
4.9
910 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 910 reviews

August 20, 2024

I was there for routine maixtenance. I was dreading having to leave my car for hours for a simple oil change and inspection. I notified service provider (laiza) I had limited time to wai More

by MARY.JOHANSSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laisa was great . The other 2 didn’t really acknowledge me until I asked questions.
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Aug 21, 2024 -

Volvo Cars Santa Monica responded

Hi Mary! We’re so glad to hear that Laiza was able to make your service experience smooth and efficient. It’s wonderful to know that she was able to fit you in and provide that extra touch with a wash. We really appreciate your feedback and look forward to seeing you again for any future needs!

August 19, 2024

Honest and caring and highly recommend anyone to go there. I will be a repeat More

by RITDEV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armin Buholzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Baheri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Volvo Cars Santa Monica responded

Thank you so much for the glowing review! We're thrilled to hear that you found our team honest and caring. We look forward to seeing you again and appreciate your recommendation. If there's anything else we can do for you, just let us know!

August 19, 2024

Great service. Very helpful. I really appreciate all the extra help and time to get me in my Volvo! Thanks! More

by DEN.STOLP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armin Buholzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Volvo Cars Santa Monica responded

Thank you, Den! We're delighted to hear that you had a great experience with our service. We're glad we could help you find your Volvo and appreciate your kind words. If you need anything else or have any more questions, feel free to reach out. Enjoy your new car!

August 18, 2024

Very welcoming and accommodating. Washed the car before returning it, which it needed. Provided online information on what was done and the car’s status on each check point on the l More

by RSFELDH
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Volvo Cars Santa Monica responded

Thank you for your kind words! We’re thrilled to hear you had a welcoming and accommodating experience. We’re glad we could take care of your car and keep you informed throughout the process. If you need anything else, don’t hesitate to reach out!

August 17, 2024

Good service from Robert! Took the time to explain everything. Would come back again soon. More

by DTIE213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Volvo Cars Santa Monica responded

We're happy to hear Robert provided you with excellent service during your recent visit here at Volvo Cars Santa Monica! Thanks for the review. We look forward to serving you again in the future!

August 16, 2024

Great service all around. Klaus was great. I will only service my car at Santa Monica Volvo. More

by ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Volvo Cars Santa Monica responded

Thank you so much for giving Klaus & the Volvo Cars Santa Monica team an opportunity to earn your business! We appreciate your great review and look forward to serving you again in the future!

August 16, 2024

Excellent dealer service. Clear communication, great service, appropriate expectations timing and customer care Highly recommended More

by ALIDEEMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Volvo Cars Santa Monica responded

Thank you for recommending Volvo Cars Santa Monica! We're glad to hear our team provided clear communication and great service. We appreciate your feedback!

August 15, 2024

Robert is excellent and very helpful always communicating and keeping me informed. Robert did a great job. More

by GILBERTBARCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Volvo Cars Santa Monica responded

Thank you, Gilbert! We're glad to hear Robert provided excellent and helpful service. Your feedback is much appreciated!

August 15, 2024

Very courteous and efficient. Explained the repair to be done and provided a loaner car More

by chorrigan418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We're pleased to hear that our team was courteous and efficient, and that you were satisfied with the repair explanation and loaner car.

August 13, 2024

Service department excellent: good reception, good service agents, good mechanics, car ready when promised, and this was emergency service! More

by JKALBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Volvo Cars Santa Monica responded

Hi, We’re glad to hear you had an excellent experience with our service department! It’s great that our team was able to assist you promptly and efficiently. Thanks for your feedback!

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