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Volvo Cars Santa Monica

Santa Monica, CA

Overview
Employees
Reviews
4.9
911 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 911 reviews

July 24, 2024

Robert is one of the most outstanding service managers I have dealt with in my over 4 decades of car ownership. He goes above and beyond. He is kind, smart, skilled, efficient and eager to please. He has co More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily
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Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We’re thrilled to hear such high praise for Robert and our team. We’ll be sure to share your kind words with him, Lily, and everyone involved. Your satisfaction is our priority, and we appreciate your recommendation!

July 23, 2024

I was kept informed about all the work needed and the cost the entire time with text and calls. More

by PABRAMOWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that we kept you informed throughout the process. We appreciate your business and look forward to serving you again!

July 21, 2024

I visited the service department for the 2nd year factory maintenance service on my XC60. The team was efficient, and the work was completed quickly and to a high standard. Very pleased with the service! More

by Minsuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that your 2nd-year factory maintenance service on your XC60 was completed efficiently and to a high standard. We appreciate your kind words and are happy that you were very pleased with the service.

July 20, 2024

Johnny in service was so great. Very courteous of my concerns AND my time. He made sure to keep me afloat of the duration every bit of the way!! More

by MDDKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Jul 21, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're delighted to hear that Johnny in service was courteous and kept you informed throughout the process. We appreciate your kind words!

July 19, 2024

Eryk was A pleasure to work with. Every question I had that he wasn't quite sure about he went to reach out to his manager and came back with an answer. Every question I had about the More

by DANCEPNTS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Alerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your wonderful feedback! We’re thrilled to hear that Eryk provided exceptional service and addressed all your questions and concerns thoroughly. We're glad he made the process smooth and enjoyable. We appreciate your recommendation and hope you enjoy your new XC60 2024 Volvo Plus!

July 01, 2024

Maria and Erick were great. As we got closer to the deal, Erick was very responsive and accommodating. More

by Dex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Alerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience! We're glad to hear Maria and Erick provided responsive and accommodating service at Volvo Cars Santa Monica. Enjoy your new ride!

June 28, 2024

Everyone was extremely helpful, efficient, and polite! I would definitely recommend their service when it comes to your vehicle! More

by Volvo123
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2024 -

Volvo Cars Santa Monica responded

Hi! Thank you for the wonderful feedback! We're delighted to hear that our team at Volvo Cars Santa Monica provided such a positive experience. We appreciate your recommendation and look forward to serving you again!

June 26, 2024

It was planned and good turn around on the service,donrecommend it ,if you have appointment More

by NORMAY401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear you had a planned service with a good turnaround time at Volvo Cars Santa Monica. We appreciate your recommendation for scheduling appointments for smoother service.

June 25, 2024

Easy transaction with Erick. A pleasure to work with him. Would highly recommend him for you Volvo needs More

by SEBASTIANDESCHEPPER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Alerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Kabrins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Volvo Cars Santa Monica responded

Hi Sebastian, Thank you for your feedback! We're thrilled to hear that Erick provided you with an easy transaction and was a pleasure to work with at Volvo Cars Santa Monica. We appreciate your recommendation and look forward to assisting you with your Volvo needs in the future.

June 19, 2024

Very very polite and quick. The only thing I hate is recording when u call. I want a live person More

by AVNETMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear you found our service polite and quick. We understand your preference for speaking with a live person and will take this into consideration. If there's anything else we can assist you with, please let us know.

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