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Volvo Cars Santa Monica

Santa Monica, CA

Overview
Employees
Reviews
4.9
910 Reviews
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1631 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 910 reviews

April 09, 2025

Robert and his team took care of my car gracefully and tackled my issue beyond my expectation. More

by Ao Yuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear that Robert and his team exceeded your expectations in taking care of your car. We appreciate you choosing Volvo Cars of Santa Monica and look forward to serving you again!

April 08, 2025

Robert was fantastic to work with. Very professional, thorough and efficient. I've been servicing my car here for years now. It's always been a smooth drop off experience. He provides More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Volvo Cars Santa Monica responded

Nina, we're delighted to hear that Robert has consistently provided you with a smooth and professional experience at Volvo Cars Santa Monica. Thank you for your continued trust in our service team!

April 06, 2025

Very nice and efficient; thanks for delivering the car to my home after the service appointment. More

by SCOTT@MCAULEYLAND.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Volvo Cars Santa Monica responded

Hello Scott, thank you for your feedback! We're happy to hear everything went smoothly and that the home delivery after your service appointment made things easier. We appreciate you choosing Volvo Cars of Santa Monica!

April 05, 2025

Easy, convenient, and great service. Pickup was easy to schedule, and they washed the car! More

by THETOOTHPICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Apr 07, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for the great feedback! We're glad to hear the pickup was easy to schedule and that you enjoyed the car wash. We appreciate you choosing Volvo Cars of Santa Monica!

April 04, 2025

Easy fast process. Building way too hot inside. Please get better air conditioning for comfort. More

by KAREN_MAKCHIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma
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Apr 05, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback, Karen. We're glad to hear the process was easy and fast, but we’re sorry to hear about the discomfort due to the temperature. Your input is appreciated, and we’ll definitely look into improving the air conditioning at Volvo Cars of Santa Monica to ensure a more comfortable experience.

April 03, 2025

This was an amazing experience. We have been to other Volvo repair shops and never gotten service like at Santa Monica. When you drive up they greet you, they explain in detail wh More

by MARKRUDFAMILY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Volvo Cars Santa Monica responded

Hello, Thank you so much for sharing your experience! We're thrilled to hear that Robert and the team at Volvo Cars of Santa Monica made such a positive impact. Your kind words truly mean a lot to us, and we're grateful for your trust in us—even making the drive from 43 miles away! We're looking forward to continuing to serve you and your vehicle in the future. Thank you again!

April 03, 2025

After 12 years I’m still satisfied with their service, thoroughness, professionalism, friendliness, and promptness. More

by KORNEDURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for your continued trust in Volvo Cars of Santa Monica! We truly appreciate your loyalty over the years and are thrilled to hear that you remain satisfied with our service, professionalism, and care. We look forward to continuing to serve you for many more years to come!

April 03, 2025

Laiza was unresponsive and not helpful. She ignored me and it was horrible experience at the dealership More

by NYCWAJ
Recommend Dealer
No
Employees Worked With
Laiza
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Apr 07, 2025 -

Volvo Cars Santa Monica responded

.Hello, We apologize for the experience you had during your visit. This is not the standard of service we aim to provide, and we are truly sorry for any inconvenience. Please reach out to our Service Manager, Troy Shane, so he can address your concerns and work towards a resolution. Your feedback is important, and we would love the opportunity to make things right.

April 03, 2025

I do not see Laiza Guino in the Service Dept roster below, but she's who I worked with, and I was very pleased with the service experience. More

by KROEMIUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laiza Guino
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Apr 04, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for letting us know about your experience. We're happy to hear that Laiza provided excellent service! We apologize for the discrepancy in our service department roster. If you need any further assistance, please don't hesitate to reach out. We're here to help!

April 01, 2025

Our salesperson was David, not Armin Beholder. David was excellent, very professional and worked very hard to make a deal that worked for us. More

by JANHATCHER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Baheri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Volvo Cars Santa Monica responded

Hello, Thank you for sharing your experience! We're thrilled to hear that David provided excellent service and worked hard to make sure you got the best deal. We appreciate your feedback and are glad you had a positive experience with us at Volvo Cars of Santa Monica!

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