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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
644 Reviews

644 Reviews of Volvo Cars Santa Monica - Service Center

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July 25, 2024

I enjoyed the vallet service and the communication throughout the service. It was very convenient. More

by ADIDLOTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad you enjoyed our valet service and appreciated the communication throughout your visit. We look forward to serving you again!

July 24, 2024

Great service, quick turnaround and great communication from the entire team. Overall, wonderful experience, thank you! More

by TIBOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thanks for your feedback! We’re thrilled to hear you had a wonderful experience with our quick service, turnaround, and communication. Thank you for your kind words!

July 24, 2024

Robert is one of the most outstanding service managers I have dealt with in my over 4 decades of car ownership. He goes above and beyond. He is kind, smart, skilled, efficient and eager to please. He has co More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily
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Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We’re thrilled to hear such high praise for Robert and our team. We’ll be sure to share your kind words with him, Lily, and everyone involved. Your satisfaction is our priority, and we appreciate your recommendation!

July 24, 2024

The service was excellent. Staff was courteous and efficient. My car was serviced within 45 minutes! More

by Vina
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe I only interacted with Klaus and a young lady that greeted me (uncertain of others but all were efficient)
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Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thanks for your feedback! We’re glad to hear that your service was excellent, and that our staff was courteous and efficient. We’re pleased we could complete your service within 45 minutes.

July 24, 2024

Great service, picked up my car for me across town, took care of the issue under warranty and delivered back to me. Great communication, great job! More

by CSHORT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Volvo Cars Santa Monica responded

Hi, thanks for your feedback! We’re thrilled to hear that you had a great experience with our service, from picking up your car across town to handling the warranty issue and delivering it back to you. We’re pleased that our communication and overall job met your expectations. If you need anything else, please let us know!

July 23, 2024

I was kept informed about all the work needed and the cost the entire time with text and calls. More

by PABRAMOWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that we kept you informed throughout the process. We appreciate your business and look forward to serving you again!

July 21, 2024

I visited the service department for the 2nd year factory maintenance service on my XC60. The team was efficient, and the work was completed quickly and to a high standard. Very pleased with the service! More

by Minsuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that your 2nd-year factory maintenance service on your XC60 was completed efficiently and to a high standard. We appreciate your kind words and are happy that you were very pleased with the service.

July 20, 2024

Johnny in service was so great. Very courteous of my concerns AND my time. He made sure to keep me afloat of the duration every bit of the way!! More

by MDDKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Jul 21, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're delighted to hear that Johnny in service was courteous and kept you informed throughout the process. We appreciate your kind words!

June 28, 2024

Everyone was extremely helpful, efficient, and polite! I would definitely recommend their service when it comes to your vehicle! More

by Volvo123
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2024 -

Volvo Cars Santa Monica responded

Hi! Thank you for the wonderful feedback! We're delighted to hear that our team at Volvo Cars Santa Monica provided such a positive experience. We appreciate your recommendation and look forward to serving you again!

June 26, 2024

It was planned and good turn around on the service,donrecommend it ,if you have appointment More

by NORMAY401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear you had a planned service with a good turnaround time at Volvo Cars Santa Monica. We appreciate your recommendation for scheduling appointments for smoother service.

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