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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
651 Reviews

651 Reviews of Volvo Cars Santa Monica - Service Center

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April 17, 2025

I got absolutely amazing service at the Santa Monica Volvo Dealership. Called ahead of time for my recall on my Volvo XC70 2007. They said it would take them a little bit since they were down a tech for More

by Austin.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Volvo Cars Santa Monica responded

Hi Austin! Thank you for the amazing feedback! We're so glad to hear we could get your Volvo XC70 taken care of so quickly, even with a tech down for the day. It's great to know your car looked better than when you brought it in. We look forward to seeing you again at Volvo Cars of Santa Monica!

April 15, 2025

If I could give the service department and Robert 10 stars I would! They've been taking care of my cars for 15+ years! More

by BIELSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Volvo Cars Santa Monica responded

Hi, thank you so much for the amazing feedback! We're honored to have earned your trust over the past 15+ years. Robert and our service department truly appreciate your loyalty and are thrilled to continue providing top-notch care for your vehicles. We look forward to many more years of serving you at Volvo Cars of Santa Monica!

April 15, 2025

Polite and professional. The sales team was great. When I brought my car back with a problem, two days after I purchased it, the service team was good too. More

by SIEGS46
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma
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Apr 16, 2025 -

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We’re glad to hear that both our sales and service teams provided you with polite, professional care. It's great to know that even after your purchase, we were able to resolve any issues for you. We truly appreciate you choosing Volvo Cars of Santa Monica and look forward to serving you again!

April 15, 2025

Everyone was very welcoming and helpful. The service department made it easy from start to finish. More

by DAVIDLIPPMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Volvo Cars Santa Monica responded

Hi David, thank you for your kind words! We're so glad to hear that our team made your experience welcoming and easy. We’re always here to ensure that your service needs are taken care of from start to finish. We appreciate you choosing Volvo Cars of Santa Monica!

April 13, 2025

Everyone was pleasant and helpful. This included the salesperson, manager and the person in finance. More

by KATKOVMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armin Buholzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baheri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Volvo Cars Santa Monica responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with everyone at Volvo Cars of Santa Monica, from the salesperson to the manager and finance team. If you need anything further, don't hesitate to reach out. Enjoy your new vehicle!

Apr 14, 2025 -

Volvo Cars Santa Monica responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with everyone at Volvo Cars of Santa Monica, from the salesperson to the manager and finance team. If you need anything further, don't hesitate to reach out. Enjoy your new vehicle!

April 09, 2025

Robert and his team took care of my car gracefully and tackled my issue beyond my expectation. More

by Ao Yuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear that Robert and his team exceeded your expectations in taking care of your car. We appreciate you choosing Volvo Cars of Santa Monica and look forward to serving you again!

April 08, 2025

Robert was fantastic to work with. Very professional, thorough and efficient. I've been servicing my car here for years now. It's always been a smooth drop off experience. He provides More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Volvo Cars Santa Monica responded

Nina, we're delighted to hear that Robert has consistently provided you with a smooth and professional experience at Volvo Cars Santa Monica. Thank you for your continued trust in our service team!

April 06, 2025

Very nice and efficient; thanks for delivering the car to my home after the service appointment. More

by SCOTT@MCAULEYLAND.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Volvo Cars Santa Monica responded

Hello Scott, thank you for your feedback! We're happy to hear everything went smoothly and that the home delivery after your service appointment made things easier. We appreciate you choosing Volvo Cars of Santa Monica!

April 05, 2025

Easy, convenient, and great service. Pickup was easy to schedule, and they washed the car! More

by THETOOTHPICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Apr 07, 2025 -

Volvo Cars Santa Monica responded

Hi, Thank you for the great feedback! We're glad to hear the pickup was easy to schedule and that you enjoyed the car wash. We appreciate you choosing Volvo Cars of Santa Monica!

April 03, 2025

Laiza was unresponsive and not helpful. She ignored me and it was horrible experience at the dealership More

by NYCWAJ
Recommend Dealer
No
Employees Worked With
Laiza
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Apr 07, 2025 -

Volvo Cars Santa Monica responded

.Hello, We apologize for the experience you had during your visit. This is not the standard of service we aim to provide, and we are truly sorry for any inconvenience. Please reach out to our Service Manager, Troy Shane, so he can address your concerns and work towards a resolution. Your feedback is important, and we would love the opportunity to make things right.

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