Volvo Cars Silver Spring | Page 103

I thought Mabel did a wonderful job. She was patient, informed and professional both in person and on the phone. I am 75 years old and have bought over a dozen cars and the experience with her was the b informed and professional both in person and on the phone. I am 75 years old and have bought over a dozen cars and the experience with her was the best I have ever had. Her boss, Noah, was also great. He provided all the information we needed without any pressure at all. He could not have been any nicer. If the occasion arose I would, without hesitation, recommend this dealership to others. More

I really enjoyed working with Iris Harley. I appreciated her professionalism and how quickly she got me set up and on the road! She was an absolute pleasure to deal with. her professionalism and how quickly she got me set up and on the road! She was an absolute pleasure to deal with. More

What a professional experience from the moment we reached out to this dealership. We were put in touch with Peter Larson (sales/leasing consultant) over the phone and set a general time to meet. Once we arri out to this dealership. We were put in touch with Peter Larson (sales/leasing consultant) over the phone and set a general time to meet. Once we arrived, he greeted us with mask on (all of the staff throughout the store had them on) and after some brief intros and clarifying questions, walked us over to check out a few XC90s that fit what we were looking for. After we provided driver's license and insurance, we were off test driving (by ourselves). In between each test drive Peter had some insightful questions - and some great answers to our questions about the car. Didn't take us that long to pick one - and then Peter introduced us to Noah Greaney (who I think is the Manager). He was a pleasure to deal with. He offered us a pretty solid deal right off the bat, but after a small subtraction was agreed to - we had a deal. We also got more for our trade than we were expecting! Wait until you see the digital document signing thing in the finance office. It's this huge flatscreen/touchscreen that covers the entire top of a desk. Made signing the paperwork faster and smoother. Ms. Chow is super quick at getting the deal finished so you can get out of there in your new car. Overall, fantastic experience from start to finish - and most importantly - we LOVE this XC90. We also test drove the following in case it helps; 2021 Tahoe (really really nice but such a big thing to drive everyday), new Expedition (drives much smaller than the Tahoe even though it's just as big - super nice), new Explorer ST (sporty and fun to drive - great exhaust sound), and a Lexus GX (felt like 2012 inside - tech feels a decade behind, but the fit and finish was second to none - so luxurious). More

Everyone I dealt with were amazing. Their professionalism and service are unmatched. Best car buying experience I ever had. Kudos to Mabel! She is by far the most informed sales representative I’ve ever enco and service are unmatched. Best car buying experience I ever had. Kudos to Mabel! She is by far the most informed sales representative I’ve ever encountered. She clearly puts her customers first and her support is unparalleled. More

Great service I was able to get a next day appointment, dropped it off in the morning, all work complete and the car was clean when I picked it up. I was able to get a next day appointment, dropped it off in the morning, all work complete and the car was clean when I picked it up. More

Abraham was very knowledgeable in regards to the vehicle I chose. He did not pressure me to purchase the vehicle. The environment at the dealership was friendly and relaxed. It truly was a pleasant experi I chose. He did not pressure me to purchase the vehicle. The environment at the dealership was friendly and relaxed. It truly was a pleasant experience More

helped me after selling me a car I came and purchased a car. one the way home the air conditioning was unsatisfactory. I called them and the next week came in to have it worked on. Th I came and purchased a car. one the way home the air conditioning was unsatisfactory. I called them and the next week came in to have it worked on. They solved to the problem to my satisfaction and did not charge me. More

Mabel was great I am generally pleased with my experience. Mabel was helpful and informative, but was not at all pushy. Rather than use high-pressure tactics to get I am generally pleased with my experience. Mabel was helpful and informative, but was not at all pushy. Rather than use high-pressure tactics to get me to make an immediate decision, she offered to find other cars for me if I decided to wait a little longer to replace my old car. I ultimately ended up with a great car at a reasonable price, and Mabel, Eddie and Wyman helped make the process pleasant. More