Volvo Cars Silver Spring - Service Center

Excellent Service My service advisor, Jose Espejo, provided excellent service. He greeted me promptly upon my arrival, kept me informed while my car was being serviced, My service advisor, Jose Espejo, provided excellent service. He greeted me promptly upon my arrival, kept me informed while my car was being serviced, made sure all of the items that I requested were taken care of, and explained exactly what was done to my car when the service was completed. My car was washed and was cleaner when I left than when I arrived. More

Thanks Jose. 6 years of honest, thorough service. My 2010 XC90 is my first Volvo, and the Herb Gordon staff have made me a convert. I don't ask for much, but it's still rare in automotive customer car My 2010 XC90 is my first Volvo, and the Herb Gordon staff have made me a convert. I don't ask for much, but it's still rare in automotive customer care: honesty, professionalism, efficiency, and the ability to handle my prying questions. All done at Herb Gordon Volvo. I will not be changing. They pulled it off again today...................thank you. See you next time! More

Excellent overall service I purchased my S70 GLT Volvo, 19 years ago and I have had outstanding service from the Service Center with the help of Mr. Joseph Devlin (Service Mana I purchased my S70 GLT Volvo, 19 years ago and I have had outstanding service from the Service Center with the help of Mr. Joseph Devlin (Service Manager) and Mr. Steve (Mechanic). I have my repairs completed at Herb Gordon Volvo because of the honesty and the service provided when taking care of my vehicle. Mr. Devlin will explain the service needed and he will turn a stressful day and turn it around. Mr. Steve is a fantastic mechanic and fixes the vehicle to where you feel comfortable after leaving. Herb Gordon thank you for having these two gentlemen in your employee. It is a very friendly and professional atmosphere at Herb Gordon Volvo. More

Volvo service I once again give superior marks to the Herb Gordon Volvo Service Dept., particularly applauding Mr. Espejo and Mr. Devlin for their expertise and ter I once again give superior marks to the Herb Gordon Volvo Service Dept., particularly applauding Mr. Espejo and Mr. Devlin for their expertise and terrific customer service!!! More

Great service I have been a faithful customer at Herb Gordon Volvo since I bought my 1998 Volvo S 70 there. Jose Espejo and John Devlin have always been timely with I have been a faithful customer at Herb Gordon Volvo since I bought my 1998 Volvo S 70 there. Jose Espejo and John Devlin have always been timely with my appointments and I have always been satisfied with the mechanics. The bonus car washing and loaner car is always much appreciated. More

Excellent customer service When I called to get an appointment for regular maintenance service. I was able to get my car in the same week. When I got to the dealer, my service When I called to get an appointment for regular maintenance service. I was able to get my car in the same week. When I got to the dealer, my service adviser went over the repairs for regular maintenance service. I asked for the cost, and he gave me an estimate. I left the car that evening, and was give a loaner. The next day, I received a call, explaining additional repairs. I agreed to have the work done. He told me the car would be ready around 5:30pm - 6:00pm. On my arrival he went over the work done in detail. My car was washed, and I was riding in a very smooth running vehicle. I am very pleased from the beginning, to the end of this appointment. More

So much for an extended warranty Let the buyer beware in buying a used under warranty Volvo from Herb Gordons Volvo. I will never buy another Volvo here and neither will anyone I kno Let the buyer beware in buying a used under warranty Volvo from Herb Gordons Volvo. I will never buy another Volvo here and neither will anyone I know. I am a life long Volvo owner (the last was my fifth) and my first lasted 15 years. I can't wait to unload this death trap before the rest of the brake system fails and injures my family or someone else. I have never seen so many people shrug their shoulders on something a dealership with integrity would have covered. I will never drive to Maryland to Herb Gordon's again, even if they were giving prizes away or a car was free. I messed up in trusting this dealership...don't make the same mistake. More