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W&L Subaru

Northumberland, PA

4.8
4,395 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,395 reviews

June 14, 2022

Very professional and treats customers well. Nice area for kids. Love the car wash after every visit! More

by cmaldona9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thank you so much!

June 14, 2022

This is my second oil and filter with tire rotation. They are excellent, their waiting area is clean and comfortable with plenty of seating, a TV, coffee and water available. The staff treats you with r More

by lscastrine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thanks for sharing your experience online! It was our pleasure helping you in service!

June 14, 2022

They are very helpful and make the car buying experience painless. They also explain everything very clearly about the vehicle and loans More

by wachter13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Balliet, Tony Kauffman
Jun 14, 2022 -

W&L Subaru responded

Thanks! We appreciate the feedback!

June 14, 2022

Love Angela In sales. Very helpful and quick .she also took the time to explain everything to me . Also, Owen who went over the inside of the car was excellent in explaini More

by lukavitch5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela McCormick
Jun 14, 2022 -

W&L Subaru responded

Thank you and have a great day!

June 14, 2022

Had my car in for inspection in Nov. .. now I needed new brakes and rotors on my car. Think who ever inspected my car in Nov had there heads up there xxx. I will no longer be using your More

by fireman17857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thank you for the feedback. We're sorry you disagree with our findings, but we do stand behind our assessments regarding your brakes. Brakes are a wear and tear element, and it does happen that brakes are borderline passing at inspection and then 7 months later they have worn down enough to recommend replacement. Thanks again for the feedback and have a great day.

Jun 16, 2022 -

W&L Subaru responded

We're very sorry you have these feelings, but we wish you the best.

June 14, 2022

Professional and treats customers well. Nice clean area to wait in while being serviced. Always offer loaner cars. Love the free drinks/snack area! More

by trish19640
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thank you for sharing your experience online!

June 14, 2022

A little on the pricy side. Everything explained well to me though. Nice waiting areas. More

by C38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thank you for your feedback, and have a great day. If you need anything else, just let us know.

June 14, 2022

Service center is clean and staff is very polite. Amenities are available for all customers and seats are plentiful and comfy. More

by eagless214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

W&L Subaru responded

Thank you so much for your review!

June 14, 2022

Getting in for service was quick the same day in and out in about 1 hr with a nice clean car wash thanks W & L More

by smitchell28m
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thanks so much!

June 14, 2022

Picked up car with a dead battery and originally refused to help. Had to pay for $159 battery More

by LGranda5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Bassett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

We're sorry you did not have a great experience. Thank you for the feedback and have a great day.

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