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W&L Subaru

Northumberland, PA

4.8
4,357 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,357 reviews

September 13, 2019

treated poorly had appointment to see vehicle . vehicle sold to some else as I waited for appointment. given bums rush to exit. found vehicle on triple a site. will More

by treated poorly
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Delosier
Sep 16, 2019 -

W&L Subaru responded

Hi Jeff, I'm very sorry for your experience. As background, we had 2 appointments that day to see that car. One customer's was at 4PM, and yours was at 5PM. Unfortunately, the lady at 4PM was in the process of completing her purchase when you arrived. I know that is frustrating, and I sincerely apologize for your inconvenience. If you see anything else that interests you on our lot, or if you want us to try locating something, please let me know, I'll do what I can with the numbers to make it worth your while. My name is Rob and my number is 570.473.3432. Thanks for the feedback, and have a great day.

September 12, 2019

Saturday Appointment I like that Saturday appointments were available when I scheduled the appointment online. I am not able to make weekly appointments so this is an conv More

by flash1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela McCormick
Sep 12, 2019 -

W&L Subaru responded

Thanks for the feedback!

September 12, 2019

Car buying made easy This dealership makes car buying easy everybody’s pleasant. My second experience was just as good as my first and I will continue to recommend this d More

by jbwillard22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Reid, Mark Piercy
Sep 12, 2019 -

W&L Subaru responded

Thank you for the feedback! We look forward to helping you with your third car!

September 12, 2019

rotate tires check for leak pissed when I got there about purchase price I got false imfo rotation was suppose to be free wrong. 30.00 to fix leak ??? very high just don't belie More

by muggy254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaunda Zeigler, Luther Metzger
Sep 12, 2019 -

W&L Subaru responded

Thank you for the feedback. I'm very sorry you were disappointed with your experience at our service department. Customer satisfaction is very important to us, so feel free to give me, Rob, a call at 570.473.3432, and I'll be happy to see if I can help you in some way.

September 12, 2019

We left my car at 8:30 a.m. and it was done at 10:00 a.m. I called to schedule a check of my undercarriage since I hit it on a median! The damage was only cosmetic and the cost was $20. Good job. More

by sdf100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 16, 2019 -

W&L Subaru responded

Thanks, it was our pleasure helping you! Have a great day!

September 11, 2019

Work was done timely and waiting area is clean and comfortab W&L is the only Subaru dealer I have been dealing with sonce 2006 when I moved to the cental PA area. They always treat me fairly. More

by ELAYNESOBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

W&L Subaru responded

Thank you for the feedback, and have a great day!

September 10, 2019

in for service Upon arrival for service, you drive directly into the service center and someone always greets you and asks what you need to be serviced today. All ar More

by guy_d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum, Mike Bingaman, Kim Rorke, Kris Little, Angela McCormick
Sep 11, 2019 -

W&L Subaru responded

We are so glad you like our friendly service team! We look forward to your next visit!

September 09, 2019

Efficient Employees The employees are efficient and knowledgeable. They instill Confidence in you that your Vehicle is in proper working condition. I enjoy my visits to More

by chpmunk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember their names.
Sep 11, 2019 -

W&L Subaru responded

Thank you so much for taking the time to write this review! We look forward to helping you again in the future!

September 09, 2019

Great help friendly customer service. They went out of the way to get this taken care of quickly. The woman at reception was outstanding I wish I could remember her name! More

by gibbonssarah77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 11, 2019 -

W&L Subaru responded

Thank you for posting this! We really appreciate it!

September 07, 2019

Extraordinary ... as usual! I currently have my fourth Subaru from It is a 2019 Forester. W & L. have always offered extraordinary customer service; this "visit" was no differe More

by George.wlsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian (Pick-up/Drop-Off Driver) Dan (Service Consultant) Marge(Cashier)
Sep 07, 2019 -

W&L Subaru responded

Thanks George! We appreciate all of your business, and we're glad you enjoy our service perks!

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