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W&L Subaru

Northumberland, PA

4.8
4,380 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,380 reviews

May 31, 2019

Pleasant, friendly, no pressure sales This was the second new vehicle purchased from W&L. Very friendly dealership to do a transaction with, pleasant atmosphere, no pressure sales that gav More

by shifferwellservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
May 31, 2019 -

W&L Subaru responded

Thanks for the feedback, and we are looking forward to helping you again in the future!

May 30, 2019

Best dealership ever! I highly recommend W &L Subaru ken my salesman was awesome everybody there was awesome if you need a great car go to W&L More

by cornetta67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Heim
May 30, 2019 -

W&L Subaru responded

It was our pleasure helping you! Thank you for the review and rating!

May 29, 2019

Always Great Customer Service . I will continue to have my RU serviced by W & L Subaru. They are always professional, friendly, and courteous. Thank you W&L! More

by MSz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
May 30, 2019 -

W&L Subaru responded

Thanks for the 5-star rating! We are so glad to have given you a great experience here!

May 28, 2019

Review of W & L Subaru Great customer service and the Car Fax was included for a non-Subaru used car! Curt Reid found a great loan rate for me also. More

by holla0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Reid
May 28, 2019 -

W&L Subaru responded

Thank you for the rating and review! We are so happy your experience was a great one!

May 28, 2019

Loaner a plus Our Ascent needed warranty service and check-in went smoothly. There is never a problem getting a loaner, which I recommend, because wait times are ge More

by RSHEARER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uncertain
May 28, 2019 -

W&L Subaru responded

Thank you for the feedback. We are happy to provide the free loaners, and we are glad you enjoy that perk! We are always looking for opportunities to improve, so I will make sure we review your issue regarding the estimates and time-to-completion with our service team. Have a great day!

May 28, 2019

Annoying The first time I went for two recalls to be taken care of. The staff was nice but left my center console unattached and left out parts when reattachin More

by JUSTINEEFOX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Little
May 29, 2019 -

W&L Subaru responded

Justine, I'm very sorry for your experience here. I sympathize greatly with your concerns, and would like to help make it right. Please call me at 570.473.3432. My name is Rob, and I will do what I can to turn this around for you. Thank you for the feedback, and I hope to hear from you soon.

May 29, 2019 -

JUSTINEEFOX1 responded

A big thank you to WnL for reaching out to make this right, a lot of big companies these days are quick to dismiss customers, you’ve definitely earned my respect. Thank you for being so quick and generous!

May 27, 2019

What a great place! Friendly and helpful staff. I was very impressed with how fast service was. I would definitely be back in the future to get another car. More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

W&L Subaru responded

We are glad you had a great service experience, Sharon! We look forward to helping you again at your next service!

May 27, 2019

Prompt and courteous service . I was offered appointment options in a reasonable timeframe. Plus the new facility is GORGEOUS, and employee pride is evident. Thanks for the car wa More

by lmcgr303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Each person introduced themselves, but I do not remember. I did appreciate the introductions
May 28, 2019 -

W&L Subaru responded

Thank you for the great review! We are glad you love the new facility ... so do we! Have a great day!

May 27, 2019

Be prepared to spend big While I like this dealership, I wouldn’t recommend it for service- not because they don’t do a good job; they do, but because they severely overcharge More

by Overcharged1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I worked with
May 28, 2019 -

W&L Subaru responded

Thank you for the feedback. I'm very sorry about your experience. Please feel free to take advantage of the big discount service coupons and specials posted on our website, www.wandlsubaru.com. If there is anything else I can do for you, just give me, Rob, a call at 570.473.3432. Thanks again, and have a great day!

May 27, 2019

Service W&L has always met my approval every time. I enjoy dealing with Nate in the service department. He is always pleasant to deal with and on his game a More

by KarenGrabiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, Kris Delosier
May 28, 2019 -

W&L Subaru responded

Thank you Karen, it is our pleasure to help you, always. Thanks for the review, and have a great day!

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