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W&L Subaru - Service Center

Northumberland, PA

4.7
2,099 Reviews

2,099 Reviews of W&L Subaru - Service Center

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May 10, 2022

Prompt and friendly service. Highly recommend! Quick turn around and very user friendly to customers. More

by kkeeler84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

W&L Subaru responded

Thank you so much for reviewing our dealership! Have a great day!

May 10, 2022

They wouldn’t accept my $10 off coupon for my birthday. Rep said he couldn’t stack it with the wildcard savings. Which were $15… it cost me over $209 for an oil change including a new air filter. Insane. More

by brettskylermiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

W&L Subaru responded

Thank you for the feedback, we are very sorry you did not have a great experience.

May 10, 2022

Always top notch service at W&L Subaru. Won't ever buy or go anywhere else. More

by teeksmarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

W&L Subaru responded

Thank you so much for your business! See you next time!

May 09, 2022

My vehicles repairs look great. Had to wait a few weeks for completion of repairs not dealerships fault, insurance company held up the process and then needed to wait for addition More

by katrina3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Regan -Collision Dept.
May 09, 2022 -

W&L Subaru responded

Thanks for your review of our collision center!

May 09, 2022

Fast, Friendly, and as always quick service! They are top notch in their services. The waiting areas are always clean and inviting with drinks and snacks provided for your wait. I’m always happy More

by simplykristi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

May 09, 2022

It’s a pleasure to always be greeted by a knowledgeable Service Rep who knows my name and what service needs to be performed on my vehicle - all that after I have driven my vehicle into a climate-controlle More

by edwardzinser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin, Shaunda Zeigler
May 09, 2022 -

W&L Subaru responded

Thank you so much for taking the time to write this review! Have a great day!

May 10, 2022 -

edwardzinser responded

It’s a pleasure to recognize a team effort dedicated to customer satisfaction. That’s something not often seen in these days of impersonal automation and “one size fits all” sub optimal solutions. I enjoy referring my friends to W&L bcs I know they will be treated well and fairly

May 08, 2022

The customer service and cashier were very professional and did a great job of addressing my needs. More

by tomjconway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

W&L Subaru responded

Thanks!

May 08, 2022

I had to drive to the dealership twice for service and inspection. They didn’t have tires in stock for vehicles they sale. They were supposed to call when they received the tires but didn’t I had to call More

by troylatsha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

W&L Subaru responded

Thank you so much for your review. We are very sorry for your experience in service ... it should definitely have gone smoother than what you describe. We strive for an excellent customer experience each time, and to that end will definitely utilize your feedback as a tool to help improve our dealership's processes going forward. Thanks again, and have a great day.

May 06, 2022

Great friendly reliable service. Very accommodating and easy to work with to make the process as easy as possible More

by farrondhakanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

W&L Subaru responded

Thanks so much for the review!

May 06, 2022

W & L has been very helpful to guide us through the purchase and subsequent service appointments for our Forester Touring SUV. It is our first experience with Subaru and it will not be our last. More

by tmacri1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

W&L Subaru responded

Thanks so much for the review! See you next time!

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