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W&L Subaru - Service Center

Northumberland, PA

4.7
2,099 Reviews

2,099 Reviews of W&L Subaru - Service Center

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May 05, 2022

Great customer service and attention to details. Thorough explanation of service and never try to get me to purchase services I do not need. Very Honest. More

by kelliinthemiddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service, Meghan Balum
May 06, 2022 -

W&L Subaru responded

Thank you so much for your review!

May 05, 2022

I called to schedule 36 k service; got a loaner car to take to work—everything worked seemlessly as always. More

by tjs5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
May 06, 2022 -

W&L Subaru responded

Thanks for sharing your experience!

May 05, 2022

Very friendly, great customer service. Prices are great for the services. Would recommend to friends More

by raybertson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

W&L Subaru responded

Thank you so much! See you next time!

May 04, 2022

W&L collision center was a great business to deal with. They were in constant contact from the time I submitted the claim until the vehicle was picked up! Thanks for the great work and customer service. More

by lorimorrisey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

May 03, 2022

Excellent customer service and nice waiting area though prices do seem on the high side. More

by CAM
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

W&L Subaru responded

We appreciate the feedback. We regularly review pricing and we will definitely take your comments into consideration. Thanks again, and have a great day.

May 02, 2022

Excellent service. Very friendly and fast! I was about 30 minutes earlier than my appointed time, and they were very accommodating. The waiting area was also very comfo More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

W&L Subaru responded

Thank you so much, JK! Have a great day!

May 02, 2022

Everyone’s always great when I show up thee! ! Roy was great in handling my truck! Don’t be a dork buy from Rorke!! More

by hareball6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Kim Rorke!!, Shaunda Zeigler, Mark Piercy
May 03, 2022 -

W&L Subaru responded

Thank you so much for the review and the 5-star ratings!

April 30, 2022

The service was great, the people were friendly and I was ready to o sooner than I expected to be. More

by lilnapp67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of their names
May 02, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

April 29, 2022

Have bought six new Subarus in last six yrs through same sales person. Am pleased with the service with all parties involved at W & L Subaru. Have bought many new vehicles of different makes over 50 yrs. Li More

by rgrbigham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

W&L Subaru responded

Thank you so much for all the repeat business over the years! If you need anything else, just let us know!

April 28, 2022

I'm pleased with the service I've gotten from this dealer. My problem is with my vehicle. I bought the vehicle in July of 2020. In April of 2021 at inspection the back rotors were bad. I questioned ho More

by heather.hackenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

W&L Subaru responded

Thank you for the feedback, Heather. We will definitely utilize your comments as we strive to make improvements going forward. Thanks again, and have a great day.

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