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W&L Subaru - Service Center

Northumberland, PA

4.7
2,068 Reviews

2,068 Reviews of W&L Subaru - Service Center

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March 24, 2022

The service for the oil change and thermometer check was performed quickly and effectively. Thank you. More

by tommopar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

W&L Subaru responded

We really appreciate your review! Thanks!

March 24, 2022

Always prompt and courteous service! They treat my Subaru with care, just like I do! Would not take her anywhere else. More

by lcgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Mar 25, 2022 -

W&L Subaru responded

Thank you so much!

March 24, 2022

This review is for the service department. I brought my Subaru in with a check engine light last year. I was told that it needed a head gasket replacement which costs over $2000 because of oil More

by Li Dew
Recommend Dealer
No
Employees Worked With
David Cleveland
Mar 25, 2022 -

W&L Subaru responded

Thank you for your feedback. We're sorry that you disagree with our recommendations regarding your headgasket and brake issues. We will always make recommendations that keep our customers and their vehicles as safe as possible. We do appreciate your feedback, and wish you the best.

March 24, 2022

On time Service - very polite and professional. Part arrived as promised- good communication from service department. More

by berger4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim, Phil Rizzo
Mar 25, 2022 -

W&L Subaru responded

Thank you, and have a great day!

March 23, 2022

There was a problem with the computer system so I had to wait a little bit to have my car serviced. But the service department is great to work with. More

by carolfindley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Mar 25, 2022 -

W&L Subaru responded

We appreciate your patience during our computer outage! Thanks for the review!

March 22, 2022

I love this dealership. Very friendly and courteous. Excellent service! Best in the area! I will always do business here More

by twellbank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy
Mar 25, 2022 -

W&L Subaru responded

We appreciate your business! Thank you so much!

March 22, 2022

Awesome experience. Service department was great. Lounge area was top notch. Employees couldn’t have been any nicer More

by stpacker97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Mar 25, 2022 -

W&L Subaru responded

We're very pleased you had a great experience and enjoyed the amenities in our service lounge! Thanks for sharing online!

March 21, 2022

Everyone was very nice and the service was great. I will continue to get my car serviced here. Thanks More

by pholtzman31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Mar 25, 2022 -

W&L Subaru responded

Thank you so much for the review!

March 21, 2022

Every pun is very polite and professional. They were dressed as professionals which impressed me. I was very happy that they went over my car and found my cabin air filters needed replaced. More

by yellow_bus98
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
Mar 25, 2022 -

W&L Subaru responded

Thanks and have a great day!

March 20, 2022

I’m always pleased with the service I receive from W&L Subaru. They are friendly, knowledgeable, and efficient. I feel confident that the job was done correctly. I appreciate that they will pick my car u More

by dave.kline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Mar 25, 2022 -

W&L Subaru responded

We're so pleased you had a 5-star experience here! Thanks!

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