Back

W&L Subaru - Service Center

Northumberland, PA

4.7
2,097 Reviews

2,097 Reviews of W&L Subaru - Service Center

Sort by
October 03, 2019

I didn’t even know the car was gone! They picked my car up at work, serviced it and returned it to the exact same spot! It was awesome I didn’t even know they where there. More

by michele17881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 04, 2019 -

W&L Subaru responded

We take great pride in our customer pick-up and delivery perk! We are glad you enjoyed it!

October 03, 2019

Tenacious Service There was a warranty issue with the AC on our 2019 Ascent that appeared to be a simple recharge. When that did not remedy the problem, due to an appar More

by RSHEARER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac
Oct 04, 2019 -

W&L Subaru responded

We're so glad you had a great service experience! Thanks!

October 03, 2019

Safety Suggestion Service was excellent. I have a suggestion. I arrived on a very, very foggy morning. I was unsure just how soon I was going to have to turn. I was hea More

by LOIS
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't know anyones name.
Oct 04, 2019 -

W&L Subaru responded

Thank you for the feedback! You are right, the sign should certainly be lighted. I will check to see if there is some sort of problem with the electrical out there. Thank you for letting us know, and have a great day!

October 03, 2019

professional and efficient no air out of vents - repaired the broken lever control - on time appointment - work done in a reasonable amount of time-washed my car also More

by davidr7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Oct 04, 2019 -

W&L Subaru responded

Thank you for taking the time to post this review! Have a great day!

October 03, 2019

Ron’s subaru good Service. Friendly staff. Nice waiting area. Everything about W&L subaru is a good experience but the price for the service that I received is alm More

by exlpdchief
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

W&L Subaru responded

Thank you for the feedback. We are always looking for ways to improve. For your next visit, please be sure to check our website ... we always have great coupons with really nice discounts available on there.

October 03, 2019

Very friendly and informative, Very friendly informative, nice waiting area, clean restrooms, refreshments offered, and they give you a buzzer to let you know when your car is ready More

by jekillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Kris Little, Phil Rizzo
Oct 04, 2019 -

W&L Subaru responded

The buzzer thing is pretty cool, right?! Thanks for visiting our service department!

September 17, 2019

We Had Good Service On Our Subaru We Like Becky Kline Our Car Was Washed And We Had very good Service They got me in When I Wanted Service They were Professinnal. More

by jbidding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler, Kris Little
Sep 23, 2019 -

W&L Subaru responded

Thank you for the feedback! We look forward to your next visit!

September 16, 2019

W and L is AWESOME! Every one I spoke with at W and L greeted me with a smile, and addressed my questions with genuine concern . All were kind, polite, and very helpful. More

by mtgrnwdcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 16, 2019 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

September 13, 2019

The price of an oil change and tire rotation was exorbanant! I feel that I was taken advantage of because I am a woman. My husband called w&l Service Dept. and asked how much do you charge for a quart of oil. More

by dianebob0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
curt was very nice and extremely helpful
Sep 16, 2019 -

W&L Subaru responded

Hi Diane, we appreciate your feedback, as we are always looking to improve our pricing strategies. Rest assured, we charge the same thing regardless of the customer's gender. To be sure that was the case, I personally reviewed your bill, and you actually received a 10% discount off of the normal price. The reason Service didn't know the answer to your question is that Parts is the department that sells the bottles of oil, not Service, and Service does not have access to the system Parts uses for pricing. Service should have transferred your husband to Parts, though, and I am sorry they did not. I sent you a detailed email outlining the numbers, including the price of a quart of oil. If you need anything else, feel free to call me directly. My name is Rob and my number is 570.473.3432. I'll be glad to help any way I can.

September 12, 2019

Saturday Appointment I like that Saturday appointments were available when I scheduled the appointment online. I am not able to make weekly appointments so this is an conv More

by flash1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela McCormick
Sep 12, 2019 -

W&L Subaru responded

Thanks for the feedback!

...
184
...