W&L Subaru - Service Center

Easy scheduling and prompt repair I had taken my Crosstrek in because we were repeatedly having issues getting the key out of the ignition. They replaced a shifter plate (I think) wh I had taken my Crosstrek in because we were repeatedly having issues getting the key out of the ignition. They replaced a shifter plate (I think) which fixed t hat problem, but the car was then no longer able to access manual mode on the transmission. This visit was to fix that problem, which was (as I suggested in dropping the car off) the shifter plate had been put in upside down or backwards. So while I was not thrilled about making the two hour round trip to and from the dealer for this to be fixed, they were able to schedule me easily and get the repair made in under an hour. So I still recommend W&L service, in spite of the previous repair. Stuff happens, right? In the end, they made it right, and I will continue to use them for service, even though there are 2 dealers physically closer to my home. More

Repeat customer Very courteous people, nice waiting area. Like being able to drive into building and not have to deal with hot weather outside. Came in to replace Very courteous people, nice waiting area. Like being able to drive into building and not have to deal with hot weather outside. Came in to replace my trim piece that was dented on the new car when picked up. Service rep came out and told me they noticed the trim they had on hand was scratched after it was installed. New trim piece is on order and waiting for call to try this again. Not sure the name of service rep. More

Great team! With lots of options for service, this team is strong enough to make me drive past several other logical choices. No nonsense, friendly, professional With lots of options for service, this team is strong enough to make me drive past several other logical choices. No nonsense, friendly, professional, and timely with a great waiting area. More

Quick and efficient Went in for an oil change and tire rotation. While there they also fixed a recall item with the radio software. They were very efficient and it only t Went in for an oil change and tire rotation. While there they also fixed a recall item with the radio software. They were very efficient and it only took 45 minutes. More

Hood repair I want to thank the team at W&L for making the hood of my car look good as new ,,,, I appreciate the service you provided ,,,, thanks again ,,, Jim I want to thank the team at W&L for making the hood of my car look good as new ,,,, I appreciate the service you provided ,,,, thanks again ,,, Jim More

Excellent! They were immediately attentive to my needs. I came in with an intermittent air conditioning issue. They asked all the right questions. The wait was brief and comfortable. It was determined that I came in with an intermittent air conditioning issue. They asked all the right questions. The wait was brief and comfortable. It was determined that Subaru was aware of the problem and had produced a part to correct this issue. The part was ordered and expedited and I was offered a loaner if the problem was unbearable until the time the part arrived. It was installed about a week later. I was offered a loaner during the installation time so I could go on about my busy day. I have always been very satisfied with this dealership and their service department and would recommend them to anyone. More

12 month servicing More of a wait than usual but comfortable waiting area. Nice car wash. Just wish they would stock some diet sodas in addition to all the juices, water More of a wait than usual but comfortable waiting area. Nice car wash. Just wish they would stock some diet sodas in addition to all the juices, water, and regular soda. More

Felt ripped off Very expensive work done without any explanation of the costs of the work, just a "Hey, can we go ahead and do this?" and no explanation as to the det Very expensive work done without any explanation of the costs of the work, just a "Hey, can we go ahead and do this?" and no explanation as to the details of that work. More

Quick and easy Needed a safety recall taken care of and I was in and out in no time. There is also a very comfortable waiting area with food, beverages and tv. Needed a safety recall taken care of and I was in and out in no time. There is also a very comfortable waiting area with food, beverages and tv. More