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W&L Subaru - Service Center

Northumberland, PA

4.7
2,080 Reviews

2,080 Reviews of W&L Subaru - Service Center

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March 08, 2023

I got my tires rotated and my car now shakes when driving it on the road More

by loganmensinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaunda Zeigler
Mar 10, 2023 -

W&L Subaru responded

Thank you for the feedback. We are very sorry this issue is occurring. We very much want to correct this problem. Please give us a call at 570.473.3432 so we can get this resolved for you. Thanks again and have a great day.

March 07, 2023

W&L is clean and efficient. Their staff is congenial, professional and helpful. The waiting area is comfortable with nice amenities. More

by kdecker1
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

W&L Subaru responded

Thank you!

March 06, 2023

Even though we ran into snag with mirror repair, Sean and Rusty were always professional and accommodating! Work completed looks wonderful. Thank you!! More

by johnmichellecarlcassidy
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean and Rusty in Collision Center
Mar 07, 2023 -

W&L Subaru responded

Thank you for the 5-star rating!

March 05, 2023

W&L did an oil change, state inspection and upgrade of the maps on the navigation system. Completed all work in a reasonable time. Gavin was very nice and did his job with humor and patience. More

by aazmag1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

W&L Subaru responded

We appreciate your business!

March 03, 2023

I purchased 4 cars there and was pleased with all phases of the cars and service More

by carmen.lamacchia.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

W&L Subaru responded

Thank you so much!

March 02, 2023

W&L Subaru is my favorite place to take our Forester for maintenance and inspection. If my vehicle needs something replaced, they do it right away and don't make me come back another day. More

by tshel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

W&L Subaru responded

Thank you for reviewing our service department! Have a great day!

March 02, 2023

We got there a bit early, but the car was taken right in and the replacement mirror was installed in much less time than we expected. More

by rpointer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

March 01, 2023

Made an appointment for tires to be purchased and installed, they called the day before my appointment stating they didnt have the tires I ordered, and said they'd call back once they were in stock, More

by dothopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

W&L Subaru responded

We are very sorry for the communications failure. Your tires are here. We will definitely be looking into how the communications got missed, but in the meantime I've asked service to call you to schedule a time to come in. Please look for their call today. Thank you so much for letting us know about this issue. Again, our apologies.

March 01, 2023

Great Service! Friendly staff! Kept me updated on repair progress at least weekly!! Provided me with a vehicle while my vehicle was under repair!!! Definitely wo More

by debannrhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure but happy with all employees
Mar 01, 2023 -

W&L Subaru responded

Thanks so much for taking the time to review our Collision Center!

February 28, 2023

Very nice people that do their jobs well. Always enjoy their professionalism, expertise and top flight service! More

by jserra2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

W&L Subaru responded

Thank you!

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