Back

W&L Subaru - Service Center

Northumberland, PA

4.7
2,097 Reviews

2,097 Reviews of W&L Subaru - Service Center

Sort by
June 11, 2022

I can always count on their professionalism. The service waiting area is always clean and spacious with an enclosed play area for little kids. The amount of time for service was what you would More

by lynn.mccann
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thanks, Lynn! Have a great day!

June 10, 2022

Our experience with W&L has always been great! We are very pleased with our vehicles from purchase to service to trade in. More

by zalewski0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

W&L Subaru responded

Thank you for the feedback!

June 10, 2022

I visited W & L Subaru to service my Crosstrek. I was very pleased with their service department. They were professional and efficient. While I was waiting, the staff was friendly. I was also a More

by hbwhatever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

W&L Subaru responded

Thank you for sharing your thoughts online! I will let Becky know of your kind words! Have a great day!

June 10, 2022

I had to wait one hour and forty minutes for oil change. And I didn't get another sticker to tell me when my next oil change is due. More

by megger1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Jun 10, 2022 -

W&L Subaru responded

Thank you for the feedback, and we're very sorry for the wait you experienced. We will definitely look into what happened to see if there is anything we can fix in our processes. Please give our service department a call at 570.473.3432, and I'm sure we can send out a oil change reminder sticker for you. Thanks again and have a great day.

June 10, 2022

Loved the W&L experience! The shop kept me affirmed/updated with the work that was happening on my car.. Their Friendly, attentive, and VERY GREAT CUSTOMER SERVICE! More

by TD1685
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Kaufman
Jun 10, 2022 -

W&L Subaru responded

Thank you so much! we're very pleased you had such a great experience!

June 10, 2022

Great customer service. I wish the maintenance cost weren’t 60% more than their other Nissan dealership for the same service More

by christabergey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

W&L Subaru responded

Thank you for your feedback. We regularly review our pricing strategies, and feedback such as this is an invaluable tool as we plan for the future. Thanks again, and have a great day!

June 09, 2022

The service was prompt, and the techs efficient. I appreciate that they went above and beyond to inform me of a rebate offer ahead of time so that I could save money. More

by stefanie.shipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know her name, but she called to let me know of a rebate offer. She is wonderful!!
Jun 09, 2022 -

W&L Subaru responded

Thank you! It was our pleasure helping you!

June 09, 2022

W&L are always very responsive and they do their best to resolve the issue(s) I've purchased 2 cars from them and love my Subaru More

by llprunty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum
Jun 10, 2022 -

W&L Subaru responded

Thanks for the repeat business! See you next time!

June 09, 2022

They were very helpful! And I love that I got to loan a car of there’s to go back and forth to work. More

by burdess_ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

W&L Subaru responded

We're very pleased that you enjoy our free service loaner car perk! Thanks for the review!

June 09, 2022

My current Subaru is my sixth car from W & L Subaru, Becky is a great salesperson who not only sells but develops a relationship with her customers. She is straight forward, and you know what she tells More

by tconlin454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

...
95
...