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W&L Subaru - Service Center

Northumberland, PA

4.7
2,098 Reviews

2,098 Reviews of W&L Subaru - Service Center

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June 09, 2022

My current Subaru is my sixth car from W & L Subaru, Becky is a great salesperson who not only sells but develops a relationship with her customers. She is straight forward, and you know what she tells More

by tconlin454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

June 08, 2022

The service this dealership provides has always been first rate and this time was no exception. Gavin called to offer to do the state inspection which wasn't due until August but saves us time by them More

by mmocker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

W&L Subaru responded

Thank you for sharing your experience online! See you next time!

June 08, 2022

The manager that was on duty on 5/25/22 was excellent. I explained the issue and he rectified the issue and was very professional. You only offer Roy but not sure he was the person I spoke to on the pho More

by LLGREENAWALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

W&L Subaru responded

Thank you, we really appreciate it!

June 08, 2022

The manger that was on 5/25/2022 when I had my car serviced was excellent. When I questioned the bill he asked me what was wrong and I told him it was too low. I know he was surprised but I was supp More

by LLGREENAWALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

W&L Subaru responded

Thanks so much! It was our pleasure helping you. I will let the service department know of your kind words!

June 08, 2022

The mechanic that worked on my car didn’t pass my tires for inspection. They said they were 1/32nds and below. My tire tread isn’t even down to the west bars yet. I measured them at 3/32nds. Not even a wee More

by www16052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

W&L Subaru responded

Thank you for your feedback. We're sorry you disagree with our assessment of your tires, but we are confident our measurements are correct. We will always work for customer safety ahead of any other concerns. Thank you again for the feedback, and have a great day.

June 08, 2022

They got my car in quick and loved the kids room which kept my grandson entertained while we waited. More

by Terrilou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 08, 2022 -

W&L Subaru responded

Thank you for the review! We're glad your grandson enjoyed the children's playroom!

June 08, 2022

Love the service all around from sales to service to customer service. Very good dealership More

by CHERISEY319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

W&L Subaru responded

Thank you so much for the feedback!

June 07, 2022

Always on time. Always welcoming. Plus the service techs are very knowledgeable and will answer any questions More

by dmstrickland52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
Jun 08, 2022 -

W&L Subaru responded

Thank you!

June 07, 2022

W&L provides the absolute best customer service! !! I have recommended W&L to all of my friends and coworkers who are in the market for a car!!! More

by lorikoltenuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

W&L Subaru responded

Thank you so much for your review and recommendations! See you next time!

June 07, 2022

will always recommend w&l to everyone i know, Every experience i have with them is amazing, super friendly and helpful! More

by katlynfink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

W&L Subaru responded

Thank you so much for your feedback! Have a great day!

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