Walker Ford

Painless auto buying This is our 4th lease with Walker Ford. We went in today not knowing what it was we wanted, John was patient and listened to our particular needs, tha This is our 4th lease with Walker Ford. We went in today not knowing what it was we wanted, John was patient and listened to our particular needs, that for us is what keeps us coming back. The attention to what, we as the consumer, need and want. An A+ again for Walker Ford!!! More

Low pressure Nice people to deal with. I buy a lot vehicles and this place was easy for a business owner. Did the deal over the phone. Went in on a Saturday and was out in an hour. That's c I buy a lot vehicles and this place was easy for a business owner. Did the deal over the phone. Went in on a Saturday and was out in an hour. That's customer service. Plus the guys were easy going and nice. Yeah nice. Lol. Thank you Walker Ford. Curt Chandler. More

Outstanding After travelling from Knoxville, TN a wiper blade broke on the Explorer. Lily was extremely helpful and had a new set installed in no time. A shining After travelling from Knoxville, TN a wiper blade broke on the Explorer. Lily was extremely helpful and had a new set installed in no time. A shining example of what friendly customer service should be. Thank you Lily! More

Great Service Vince figured it out and got my car issue taken care of after a previous dealer left me hanging. I will be using Walker Ford in the future Vince figured it out and got my car issue taken care of after a previous dealer left me hanging. I will be using Walker Ford in the future More

pleasant experience purchasing a new vehicle I visited your dealership and was met by Kevin. After explaining what I was looking for, he showed me the vehicle I was interested in. He went over I visited your dealership and was met by Kevin. After explaining what I was looking for, he showed me the vehicle I was interested in. He went over the features of the car explaining everything and answered any questions I had. At the time of the visit, I was not planning to make a deal that day as I was also looking at a similar Chevy and Dodge vehicle. I never felt rushed or pressured to make an immediate decision. Upon deciding that I wanted to purchase an Escape, I visited another Ford dealership and even though the out the door price was a little less, I did not feel comfortable with the salesman. I called Kevin and made an appointment to go back and see him. Upon completing the paperwork, he again took me to the car and went over all the features of the vehicle making sure I felt comfortable with everything and had no other questions. I could not have asked for a better experience purchasing a car by myself. Upon leaving, I felt the Kevin and the dealership would stand behind me if I had any problems. I would highly recommend your dealership. Thank you for this good experience. More

Service on C-Max Hybrid Feb 23, 2017 I was not happy with the initial walk in to get my car serviced for the 50,000 mile checkup and the recall for my 2013 C-MAX. I had no issues with the I was not happy with the initial walk in to get my car serviced for the 50,000 mile checkup and the recall for my 2013 C-MAX. I had no issues with the recall. My issue is what I was told when I was being checked in my the service employee. I had called in previously to get the quote on how much the 50,000 mile check up would cost. I was told $99 plus tax. The service employee wanted to see what was done on my 30,000 mile check up. I did not have that info with me. I told the employee I was going to have to call from home to give them that information. I then asked why it was needed as I was in for the 50,000 mile check up. I was told they had to know if the flushing of the exhaust and cooling systems had been done. If not they would have to do that now and the cost for the 50,000 mile check up would be just under $400. I was shocked especially since I was told the cost would be $99 plus tax. I felt like I was trying to be up charged for something that was not needed on my car. When I got home I did not see anything done on my 30,000 mile check up concerning the flushing of systems. I then went to the Ford web site to check and see what was required on each checkup for certain miles. I looked at the requirements for the 30,000 and 50,000 mile check ups. Guess what? There was no requirement for the flushing of systems. I was furious when I saw that and right away called the service employee to ask why I was told this flushing was needed and it would cost $400. They told me THEN, not when I was there in person, that it was suggested that be done. I told them there is a difference between being suggested and required and then demanded the 50,000 mile check up be done at the price I was told for $99 plus tax. Then I was told we will do anything you want, in away I did not appreciate. I still feel like I was trying to be up charged for services not needed on my car When I came in to pick up my car, the service rep was on the phone and did not even acknowledge that I was there. Another service rep showed me where to pay and I could tell there was something wrong, like they were upset about how I handled the original service rep. After I paid my bill I went back to the original service rep to say thank you. They were still on the phone and barely looked at me, so I just walked out. . This incident doe not make it easier for me to return to Walker Ford for my next service for fear of having the same service rep on my next trip. I'm not trying to get this service rep in trouble, I just want them to know that they should watch the way they deal with customers. Thank you for the time you took to look over my complaint. For right now, I am not a happy camper. Dave More

Above & Beyond Customer Service Have watched their commercials for years and Walker Ford & Keith Cox delivered exactly what I expected. Professional and courteous and Honest. Couldn' Have watched their commercials for years and Walker Ford & Keith Cox delivered exactly what I expected. Professional and courteous and Honest. Couldn't be happier with our experience. More