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3,634 Reviews of Walker Ford - Service Center
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April 18, 2017
Awesome customer service I was on vacation in St Petersburg Fl and my transmission went. I took it to Walker Ford and they took very good care of my needs. Mike and Vince went I was on vacation in St Petersburg Fl and my transmission went. I took it to Walker Ford and they took very good care of my needs. Mike and Vince went above and beyond to get my car fixed so I could get it back home to Delaware. If I lived in the area I would go back to Walker Ford for my next purchase. I can't thank them enough. More
by George13
Employees Worked With
Other Employees :
The mechanic that worked on my transmission. He came out to talk to us and explain everything. He even let us know what we can expect in the beginning. , Mike Olsen
March 31, 2017
Well received and accomodating Excellent , work, & customer service The service department was well organized, and professional, work was completed to our satisfaction, Shuttle s Excellent , work, & customer service The service department was well organized, and professional, work was completed to our satisfaction, Shuttle service back to our condo, was efficient , and driver was friendly & courteous We highly recommend Walker ford More
by Frank2017
Employees Worked With
Lily Johnson
March 23, 2017
SUPER SERVICE Excellent service from Mr. Victory. Repairs on time and well done. No surprises, no inconvenient. Very pleasant experience. Good job. Do I have to sa Excellent service from Mr. Victory. Repairs on time and well done. No surprises, no inconvenient. Very pleasant experience. Good job. Do I have to say More? More
by AL
Employees Worked With
March 16, 2017
Great Customer Service : Precise Follow Through Daniel Victory restored our Loyalty to Ford. His customer service and follow through created a restored commitment to the Ford brand and a new commi Daniel Victory restored our Loyalty to Ford. His customer service and follow through created a restored commitment to the Ford brand and a new commitment to the Walker name. Thorough and friendly, this agent ensured that we were satisfied. Our search for a service center / dealership is complete. Rich & Nicole, Clearwater More
by Rich.Nicole
Employees Worked With
March 16, 2017
Service Department was Excellent Being out of state is always scary. Used Walker on three different times with always the same results. Courteous, knowledgeable, and willingness to f Being out of state is always scary. Used Walker on three different times with always the same results. Courteous, knowledgeable, and willingness to fit us in. Dan Victory is one of the best. Great group of people. More
by Wobodave
Employees Worked With
March 11, 2017
Outstanding After travelling from Knoxville, TN a wiper blade broke on the Explorer. Lily was extremely helpful and had a new set installed in no time. A shining After travelling from Knoxville, TN a wiper blade broke on the Explorer. Lily was extremely helpful and had a new set installed in no time. A shining example of what friendly customer service should be. Thank you Lily! More
by Furmanator
Employees Worked With
Lily Johnson
March 07, 2017
excellent quality of service I had my mustang serviced last week for brake lining replacement and had it checked for some disturbing noise, they incidentally found out that i had I had my mustang serviced last week for brake lining replacement and had it checked for some disturbing noise, they incidentally found out that i had differential problem along with sway bar bushing problems. Mr Daniel, the service advisor made sure that the full coverage of my vehicle warranty was provided, and they've done an excellent job fixing my car, making it function like brand new again. More
by VinzM
Employees Worked With
March 03, 2017
Great Customer Service I arrived at the service center 2 hours after opening on a busy Friday and was immediately greeted with enthusiasm and proper customer attention. Aft I arrived at the service center 2 hours after opening on a busy Friday and was immediately greeted with enthusiasm and proper customer attention. After given the estimate for rear differential repairs, Service Advisor Daniel Victory expressed that he would do his best to squeeze me in. Within 2 hours, repairs were completed and I was driving away. That is great customer service!!! More
by 02F150
March 01, 2017
Service on C-Max Hybrid Feb 23, 2017 I was not happy with the initial walk in to get my car serviced for the 50,000 mile checkup and the recall for my 2013 C-MAX. I had no issues with the I was not happy with the initial walk in to get my car serviced for the 50,000 mile checkup and the recall for my 2013 C-MAX. I had no issues with the recall. My issue is what I was told when I was being checked in my the service employee. I had called in previously to get the quote on how much the 50,000 mile check up would cost. I was told $99 plus tax. The service employee wanted to see what was done on my 30,000 mile check up. I did not have that info with me. I told the employee I was going to have to call from home to give them that information. I then asked why it was needed as I was in for the 50,000 mile check up. I was told they had to know if the flushing of the exhaust and cooling systems had been done. If not they would have to do that now and the cost for the 50,000 mile check up would be just under $400. I was shocked especially since I was told the cost would be $99 plus tax. I felt like I was trying to be up charged for something that was not needed on my car. When I got home I did not see anything done on my 30,000 mile check up concerning the flushing of systems. I then went to the Ford web site to check and see what was required on each checkup for certain miles. I looked at the requirements for the 30,000 and 50,000 mile check ups. Guess what? There was no requirement for the flushing of systems. I was furious when I saw that and right away called the service employee to ask why I was told this flushing was needed and it would cost $400. They told me THEN, not when I was there in person, that it was suggested that be done. I told them there is a difference between being suggested and required and then demanded the 50,000 mile check up be done at the price I was told for $99 plus tax. Then I was told we will do anything you want, in away I did not appreciate. I still feel like I was trying to be up charged for services not needed on my car When I came in to pick up my car, the service rep was on the phone and did not even acknowledge that I was there. Another service rep showed me where to pay and I could tell there was something wrong, like they were upset about how I handled the original service rep. After I paid my bill I went back to the original service rep to say thank you. They were still on the phone and barely looked at me, so I just walked out. . This incident doe not make it easier for me to return to Walker Ford for my next service for fear of having the same service rep on my next trip. I'm not trying to get this service rep in trouble, I just want them to know that they should watch the way they deal with customers. Thank you for the time you took to look over my complaint. For right now, I am not a happy camper. Dave More
by dcharlie1
Employees Worked With
Lily Johnson
February 22, 2017
Another Great Experience I was reminded via email that my car was due for service. I had an issue also with the air bag light staying on. I called my service write, Mike Olsen I was reminded via email that my car was due for service. I had an issue also with the air bag light staying on. I called my service write, Mike Olsen, and he scheduled my appointment. I brought it in and was greeted by Brian who is also a service writer. He was so friendly and efficient. I told him I was scheduled with Mike and he promptly got him. The car was immediately taken back and service. Mike informed me that the air bag was disengaged because of a wiring issue. They fixed it in less then 20 minutes. As usual, the service was excellent, communication flawless and the friendliness was awesome. I live up in Gainesville and will continue to take my car to them as long as I own it because I trust them! Thank you Mike, Brian and the guys who performed the work! More
by Harleygal
