Walser Chrysler Jeep Dodge RAM

My assigned sales person didn't seem to know much. Walser didn't honor the trade in price offered by their online group 72 hours after it had been offered. Online groups Blake Lied couldn't reme Walser didn't honor the trade in price offered by their online group 72 hours after it had been offered. Online groups Blake Lied couldn't remember about when they made the offer. After buying 3 keeps from this dealer I will think twice ascot going back for a 4th. More

The staff is wonderful. Friendly, kind and funny. The phones were not working properly and I was able to call Abby Skrivseth, Customer Specialist in Sales, to get a messag Friendly, kind and funny. The phones were not working properly and I was able to call Abby Skrivseth, Customer Specialist in Sales, to get a message to Jim in the Service Department. It was not her job, but she was very thoughtful and quick to help and for that I am forever grateful. Walser in Hopkins is my first choice for SERVICE and hopefully the place I would come when a newer car is in my future. Thanks to you all. More

The work was completed as expected, and delays due to parts availability was communicated by Amber. parts availability was communicated by Amber. More

Work done in a timely matter customer service handled professionally always consistent at Walser by Jim? professionally always consistent at Walser by Jim? More

Staff was friendly & timely. I didn't receive a car report on my tires or brakes. I also didn't receive a new oil change sticker reminder in my vehicle. Small touches make a big I didn't receive a car report on my tires or brakes. I also didn't receive a new oil change sticker reminder in my vehicle. Small touches make a big difference, maybe it was just a hectic day! More

Walser Hopkins delivers great timely service with a smile. Highly recommended for any work you need. smile. Highly recommended for any work you need. More

Awesome working with Philip Harris and Rob Erickson! Great guys! Thank you for helping me buy my Jeep. Great guys! Thank you for helping me buy my Jeep. More

All went as planned. I was told by phone when i called previously I needed an appointment for an oil change. I stopped by the service desk a few days later and found out I was told by phone when i called previously I needed an appointment for an oil change. I stopped by the service desk a few days later and found out there is a rapid oil change lane. They told me the best time to come back. I did and all was good , in and out in 45 minutes. More

Very unprofessional, I bought a vehicle a few weeks ago, on May 20, 2024 I wanted the blackout plates and was given the regular plates. I was told by the salesman that I would get a discount, When the mana on May 20, 2024 I wanted the blackout plates and was given the regular plates. I was told by the salesman that I would get a discount, When the manager and the salesman sold me the vehicle, there was no discount. No one answers the phone from sales from service or the operator anytime of the 50+ times I have called in the last few weeks. Not timely on email and still to this day, they still have not registered my vehicle as sold to the state of Minnesota. They had me drive to my credit union and back as well as my bank, as if nothing could be done online etc… If there was a way for corporate to give me a call, I would greatly appreciate it. More

Our dealer didn’t seem to know details about paperwork needed for closing. There were too many back and forth texts and miscommunication. We also discovered the drivers side back window won’t go down afte needed for closing. There were too many back and forth texts and miscommunication. We also discovered the drivers side back window won’t go down after owning it for 1 week. It’s a 2020 Pacifica. Alerted someone from Walser about it. They said a service rep would contact us, which didn’t happen. In all, a chaotic experience. We are unlikely to use Walden again. More