Walser Hyundai

I had to call to check on my vehicle status several times cause the app was never updated after the initial check in. cause the app was never updated after the initial check in. More

We purchased a 2024 Hyundai Elantra Hybrid from Walser Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was t Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was the absolute best price we found for this particular model. The Elantra has been great up until the point we were hit by a driver running a stop sign. When it was being repaired by a local body shop, the shop noticed there was slight damage to the rim, so they needed to remove the tire to make repairs to the rim. However, they informed us that the wheel lock key for the locking lug nuts was missing from it's case in the trunk floor compartment. The case was there but the key was missing. To expedite the process, the body shop was able to order a replacement key for $60. When we called Walser to ask to be reimbursed for the missing key, they informed us they would not be able to do that. Their claim was that it was because it was a used car, and there were no guarantees of equipment and that the purchase was made 4 months ago. I have a few problems with these reasons for denying our reimbursement claim. First, while it was technically a used vehicle, it was also a program vehicle, being used by Walser as their service loaner vehicle, so it was never sold to another party prior to us purchasing it. Secondly, we had inquired whether the tires had been rotated prior to purchase and they informed us that, in fact, they had just been rotated, due to a tire needing a repair. What this tells me, looking back on this, is that they used the key to remove the tire, and forgot to replace it. We called our original salesperson, and also spoke to a sales manager and gave them the opportunity to make this right, but in the end, they refused to compensate us the $60. Honestly, I was shocked that they weren't willing to do what was right and risk losing us as future customers over $60. This was our second hyundai/kia purchase and both times we have driven over 3 hours to make these purchases. It seems like we no longer have to bother looking at Walser for our next vehicle. More

Customer service poor communication. Vehicle two separate visits for repair. Both times the vehicle was there two days, customer service does not answer there phones and they do not retu Vehicle two separate visits for repair. Both times the vehicle was there two days, customer service does not answer there phones and they do not return voice mail calls. Only way I get them to call back is talk to someone outside off customer service desk to get them to call me back. More

Sales and Management staff were patient while we waited for our credit union to get the commercial auto loan approved and funded for our credit union to get the commercial auto loan approved and funded More

Everyone was so nice, got me right in and helped me get new tires. Thank you new tires. Thank you More

Service after purchase is poor. I have several questions on how various features of my new car work and the salesman won't return my calls. A message to the sales manager was left I have several questions on how various features of my new car work and the salesman won't return my calls. A message to the sales manager was left unreturned. It's been over a week! Also, it took 3 weeks to get Bluelink setup. More

Would like to thank Trish, Alex and the walser colission for making sure our vehicle was taken care of. Thank you for your help! for making sure our vehicle was taken care of. Thank you for your help! More

Numerous items. Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried c Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried calling service to no avail. After back and forth, i eventually called again to find out it was ready to be picked up (at 4pm) next day from when i dropped it off. More issues with service manager, very condescending and zero customer service. Also left the general manager a voicemail today looking to discuss more. Should also mention I’m dealing with a charge (unrelated to this) from Carl, the previous service rep who didn’t check my warranty… done typing for now, but I have more to say More

Troy met us as we drove our car into the garage. Very personable and kind. This was our first experience at the garage with our new Hyundai. We were given a good orientation as to how the service wo Very personable and kind. This was our first experience at the garage with our new Hyundai. We were given a good orientation as to how the service would progress. The car was even ready earlier than predicted. We had lots of questions and Troy kindly answered them all. More

Excellent customer service before and after the sale. This was my 2nd Walser purchase and I will definitely purchase from them in the future. This was my 2nd Walser purchase and I will definitely purchase from them in the future. More